Planning & Performance Executive - Logistics Operations UX Support, MY Marketplace - Malaysia, Kuala Lumpur - Shopee

Description

Job Description:

• Responsible for supporting the logistics team in the areas of planning, execution, and performance improvement to provide best in class user experience.
• Streamline processes and improve overall efficiency within the logistics team i.e. centralise calculations for all late delivery penalties.
• Participate in cross-functional projects and initiatives to drive continuous improvement and operational excellence.

Ops Excellence

• Forecast and planning for campaign surges and festivities to minimise impact on buyers.
• Actively communicate to the affected stakeholders via various channels to manage expectations.
• Negotiate for tighter thresholds, shipping fee reductions, implement key initiatives to improve delivery time, lost & damage, RTS rate.
• Identify opportunities for cost savings and process enhancements in logistics operations.
• Act as the custodian of the Shopee logistics long tail performance, adhering to processes to ensure an effective order management.
• Daily review and management of seller shipping applications, communication with logistics partners, campaign days performance tracking, and backlog management.
• Conduct regular quality checks to maintain high standards of operational efficiency and customer satisfaction.

Requirements:

• At least 3 years of working experience in E-commerce, logistics background is a plus point
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills
• High proficiency in MS Excel and MS Powerpoint to deal with large size data, analyse and translate trend and present to the higher management
• Team player, excellent in both written skills and verbal communication