- Attending training sessions to grow knowledge of products and to develop customer service skills.
- Resolving phone, walk-in, mail, fax, and email customer inquiries.
- Processing and logging incoming calls into the CRM system.
- Identifying customer needs.
- Forwarding and escalating inquiries to relevant individuals and departments.
- Contacting customers to give them accurate feedback on the progress of their inquiries.
- Providing outstanding customer service.
- Updating customer information as required.
- Maintaining confidentiality of information.
- Performing other duties as the need arises.
- Opening within a company with a solid track record of success
- Join a market leader within Consulting
- Opportunities for career growth & development
Customer Success Specialist - Kuala Lumpur, Malaysia - Growthfn
Description
We hire right talent for through expert recruitment services and consulting solutions, ultimately driving success through exceptional human resources.
The Role
Your responsibilities will include:
Ideal Profile
Qualification:
1. Experience in emergency response or high-stress emergency communication center environments
2. Ability to clearly communicate with customers in a timely manner
3. Experience working with a CAD application and proficient in MS Office
4. Experience and knowledge of regulations and compliance within an emergency services environment
5. Open to flexible scheduling based on preference, including days, nights, and weekends
6. Able to commute to an office of majority of the work schedule.
7. Proficient in Japanese and English
What's on Offer?