Due Diligent Analyst - Selangor, Malaysia - Teleperformance Malaysia Sdn Bhd

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    Full time Customer Service / Support
    Description
    Job Details
    • Location: Kelana Center Point, Petaling Jaya, Selangor
    • Shift: 9:00am-6:00pm
    Who is Teleperformance Malaysia
    Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 5 sites in Malaysia with more than 500,000 full-time employees globally. Teleperformance in Malaysia has been certified to be a Great Place to Work (GPTW) for 5 years continuously (2020 to

    Responsibilities
    • Conducting daily analysis of potentially fraudulent transactions to support the effective delivery of AML processes.
    • Monitoring assigned profiles to identify and assess potential suspicious activities, specifically focusing on detecting instances of money laundering.
    • Thoroughly reviewing and analysing the underlying data associated with flagged transactions to determine whether an alert should be recommended for escalation or closed without further action.
    • Following the prescribed case investigation process flow, conducting detailed investigations and gathering in-depth information for alerts that require further examination.
    • Performing comprehensive Know Your Customer (KYC) checks in adherence to in-house policies, guidelines, and rules to ensure compliance and verify customer identities.
    • Engaging in detailed case investigations, gathering relevant information, and compiling factual data to support the analysis and decision-making process.
    Qualifications:
    • Native Fluency in, Portuguese and English
    • Strong problem-solving abilities
    • Advanced critical thinking skills
    • Positive, empathetic, and professional attitude towards both internal and external customers
    • Proficient level knowledge of AML/CFT with a broad range of financial services activities, products, and services, including functional knowledge of AML/CFT banking regulations in Malaysia.
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