Supervisor, Helpdesk - Pulau Pinang, Malaysia

Description · Responsibilities: · Manage helpdesk operations, including duty roster planning and staff performance monitoring, to ensure smooth and efficient daily operations. · Coordinate and escalate ASIS-related issues with the ASIS Support Team to ensure system functionality ...

Job description

Description

Responsibilities:

• Manage helpdesk operations, including duty roster planning and staff performance monitoring, to ensure smooth and efficient daily operations.
• Coordinate and escalate ASIS-related issues with the ASIS Support Team to ensure system functionality and timely resolution.
• Prepare and maintain ageing reports to support operational performance monitoring and analysis.
• Compile deduction mapping reports for review and validation meetings.
• Coordinate internal communications across service teams to support operational requirements and continuity.
• Maintain and archive all relevant documentation (e.g. Work Orders, Clean Linen Issue (CLI), Joint Inspection (JI)) in compliance with contractual requirements.
• Ensure all data in systems and physical records are accurately recorded, updated, and maintained in a timely manner.

Requirements:

• Minimum SPM / Diploma in Business Administration or a related field.
• Basic knowledge of administrative and documentation processes.
• Able to use Microsoft Office (Word, Excel, email) effectively.
• Good attention to detail and ability to maintain accurate records.