Customer Service Intern - Petaling Jaya, Malaysia - IPC Shopping Centre

Description

Managing the Information Counter:

• To assist customers with enquiries and provide accurate information as well as activities happening in the centre.
• To manage all Family Friendly Services e.g. maintain the hygiene of, Power Scooter, Wheelchair, Baby stroller, etc.
• To ensure that all customer / tenant complaint is addressed to relevant department. Follow up on feedback forms and response.
• Daily rounding of the Shopping Centre to ensure the common area and the facilities e.g. Family Rooms, Playland and Funland are in good condition and well maintained.
• To assist in distributing management correspondence / circular / information to tenant.
• To record lost and found items in the centre, send to Security if not claimed at end of business day.
• Respond to injuries and accidents in the centre, escalate to Duty Manager if not able to handle.
• Making general announcement over the public announcement system.
• Interacting with customers and attending to their queries and feedback
• Attend to enquiries and requests from phone calls/e-mails/Whatsapp and etc in a professional and prompt manner.
• Manage redemption of Gift with Purchase (GWP), birthday gifts, e-vouchers, rewards and etc.
• Daily stock and inventory check of all premiums.
• Recommend, promote and educate customers on the benefits of loyalty program to meet customers' needs and objectives.
• Support day-to-day operations & administration of all loyalty programs through the CRM system.
• To assist in loyalty membership programs management, including promotional campaigns, activities, inventory allocation and tracking of reward redemption.

Coordination with Marketing Department:

• Be alert and informed of all promotion activities and event happening in the centre.
• Updating Supervisor on promotion offered by tenant.
• Any ad-hoc duties as may be assigned from time to time.

• Current enrollment in a Diploma or Degree in Customer Relations, Marketing, Business Management or relevant fields.
• Must be a team player, pleasant personality and a people person.
• Able to work on shift, weekend and public holidays.
• Able to communicate in English and Bahasa Malaysia. Speaking any other additional language is an advantage.

Please apply by 29 February 2024.