Travels Assistance Coordinator - Kuala Lumpur, Malaysia - AIG

Description

• Respond to policyholders' enquiries offering appropriate solutions and information.
• Handle calls and casework for services such as lost luggage, lost documents, legal & medical referrals and medical evacuations.
• Provide general policy information (such as verification and limits of coverage), claims information and renewal information to customers and vendors
• Schedule and make follow-up calls on complex cases to customers
  Liaise with vendors, involved third-parties and family members during active cases
• Enter all case-related documentation into the relevant systems

Requirement:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, any field.
• At least 1 year(s) of working experience in the related field is required for this position.
• Preferably Senior Executives specializing in Customer Service or equivalent.
  Full-Time positions available
• MUST BE WILLING TO WORK IN A SHIFTING SCHEDULE
• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in any field.
• Diploma/ Degree preferred or/with 1-2 years' equivalent work experience
• Demonstrated customer service experience
• Ability to reason and solve complex problems
• Excellent interpersonal, telephone and computer skills

Working hours 7.30am – 8.30pm / 7.30pm – 8.30am (13 hours per day) / 4 working days max per week. (Follow Duty Roster)

Per month 16 working days.

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit:

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to Reasonable accommodations will be determined on a case-by-case basis.

Functional Area: