No more applications are being accepted for this job
- Monitor and supervise agency strategic action plans on KPIs.
- Attend to any agency doubts, concerns and problem faced by agency members and to provide solution to overcome the problem.
- Provide guidance and counseling to agency members violating Company/ Industry/Regulatory guidelines and to enforce the prescribed guidelines among agency members.
- Provide additional motivation for agency members to raise agency morale.
- Continuously encourage agency members to focus on recruiting new agents.
- Encourage Agency Leaders to train-up agents for promotion to be future leaders.
- Participate in all identified core-customer service programs to update of product and system knowledge.
- Work closely with and support branch staff in identifying root causes/trends of customer service issues and coming up with solution to resolve it.
- Implement Core-Program to encourage new agents to do well and retain them in our Company.
- Ensure that training rooms, training centers and other training facilities & equipment in the respective region are properly maintained in tip top condition.
- Provide quality training and supporting services to the agency force to upgrade one's skill and performance.
- Provide a formal platform to disseminate information and receive feedback from agency members during agency meetings.
- Assist and support all launches and events.
Deputy Manager, Takaful Growth - Kuala Lumpur, Malaysia - Prudential plc
Description
Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Sales Development
Customer Service Development
People Development
Communication & Organization Development