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    Engineer, Problem Management - Petaling Jaya, Malaysia, Selangor - Avensys Consulting

    Avensys Consulting
    Avensys Consulting Petaling Jaya, Malaysia, Selangor

    6 days ago

    Default job background
    Full time
    Description

    Engineer, Problem Management

    Avensys is a reputed global IT professional services company, and our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. And we service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

    We are currently looking for Engineer, Problem Management. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

    Responsibilities:

    • Handle escalations from the Incident management team pertaining to problems.
    • Handle problem management function for all corporate services.
    • Coordinate with various technical teams on the identification of root causes for Incidents.
    • Coordinates and facilitates problem resolution by engaging a variety of support teams.
    • Trend Analysis and reporting on the number of incidents monthly
    • Escalates issues for resolution, to avoid reoccurrence or close problem.
    • Supports the determination of remedial action.
    • Supports the implementation of corrective actions.
    • Supports in determination of problem priority and service levels.
    • Reviews progress and results with client and (senior) management
    • Applies Information Technology Infrastructure Library (ITIL) framework knowledge.

    Requirements:

    • Diploma/Degree in Computer / Electronics Engineering, or any other relevant discipline. ITIL v3 Certification (Foundation)
    • Understanding of and experience with service level agreements
    • Very good knowledge on IP and Data network
    • Experience with performing and coordinating Root Cause Analysis and trend analysis.
    • Strong interpersonal skills, including strong verbal, written communication skills and excellent listening skills are required.
    • Working experience or general knowledge of the ITIL framework
    • Problem-solving skills with an emphasis on resolution of complex technical problems
    • Demonstrated ability to quickly understand complex systems.
    • Ability to work on many tasks simultaneously in a high-pressure environment.
    • Strong interpersonal skills, including strong verbal, written communication skills and excellent listening skills.
    • Ability to interact with individuals on all organizational levels.
    • Strong organization skills

    WHAT'S ON OFFER

    You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

    To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [HIDDEN TEXT] Your interest will be treated with strict confidentiality.

    CONSULTANT DETAILS

    Consultant Name: Lavanya M S

    Reg No:

    Avensys Consulting Sdn Bhd

    Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' personal information and privacy policy.

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