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- Perform daily collection follow-ups (calls and/or emails).
- Liaise with customers, inter departmentally and cross functionally to resolve customer account queries/disputes.
- Responsible for generating operation reports for weekly account receivable and daily payment reminder
- Perform regular monitoring of customer(s) payment promises to ensure no broken payment promises.
- Ensure all outstanding balances or potential bad debts are being actively pursued in a professional manner.
- To be acquainted with and to ensure compliance with company collection policy and procedures.
- To proactively highlight and/or escalate an open items to reduce DBO.
- Perform in-depth analysis on customer payment behaviors and review IT progressively with the Team Lead.
- To follow-up with respective stakeholders to resolve dispute items and improve dispute resolution turnaround time.
- Prepare weekly and month end reporting timely and accurately.
- Perform ad hoc refund requests.
- Minimum of 3 yearsâ experience working in Credit Control in a sizable organization.
- Experience in the travel or service industry is a plus.
- Candidate must have at least a diploma / bachelorâs degree, Professional degree, Finance/Accountancy/Banking or equivalent
- The ability to read and write in Mandarin is required for this role to support CN, HK market (main market) along with other APAC countries.
- Able to maintain the balance between flexibility and persistency on the policy when facing resistance.
- Computer literate – Oracle, Microsoft Excel, Word
- Attention to details, methodical, organized, and able to assess and promptly resolve problems.
- Able to set priorities and manage own time to meet deadlines and objectives within team.
- Immediate availability is preferred.
- Full-time
- RM3, RM3,800.00 per month
- Government Statutory
- Medical Benefits
- Training Provided
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Credit Control - Malaysia, Kuala Lumpur - Miki Travel Sdn Bhd
Description
Job ResponsibilityWhat Youâll Be Doing
Role Summary
A credit controller is responsible for collecting cash and minimizing the debt (which means making sure clients pay on time or as near to IT as possible. To be successful in the role, the candidate must be comfortable and willing to make cash collection phone calls as IT helps to.
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