- The role holder provides Consultancy, Design, Development, Integration and Support professional services at a technical level and is also responsible for the provision of technology & IT advice and services to both internal and external clients. The role is often project-based.The role holder is involved technically and professionally in the design of networks, services, systems architecture as well as the development and integration of overall solutions.
- The role holder is also an individual who can build credibility among colleagues and customers with demonstrated capability to perform the tasks as defined by the Troubleshoot and Configuration profile.
- Responsible for ensuring the technical configuration solution meets the customer service requirements for orders, which include separacy, diversity, COS and performance requirements.
- Vet and Implement the agreed design for the customer order.
- Responsible for specifying configuration requirements.
- Responsible for building router and switch configurations, as a member of the EMEA/UKI Configuration team, to meet the customer's requirements.
- Support test and turn-up
- Perform all Configuration Engineering work according to established processes and workflows at the D1 level.
- To assist performance monitoring and process management
- To provide technology & IT advice and/or professional services to both internal and external clients.
- To be included in the construction of the service solution and associated service delivery model to meet customer or Business Unit/LOB requirements
- To modify or adapt existing designs but may also be involved in the design of systems architecture, networks systems and the development (including integration) of overall solutions.
- To demonstrate competence in own area; may still be acquiring higher level skill; typically works with moderate guidance on own area of knowledge
- May be involved in customer/client liaison and the discussion and agreement of specifications/solutions/designs.
- To be involved in the application and execution of security policies
- To input to cost/timescale solutions/options and manage expecations.
- Participation in ORT`s – including preparation of configs and writing low level work instructions. Training colleagues on new products/services as a result of participation in ORT.
- Responsibility for the execution of configuration & troubleshooting activities demanded by the project to the approved standard, timescale and quality.
- To communicate effectively with the project team on technical matters. Timely problem resolution associated with customer implementations
- To produce outcomes that meets the project plans and programmes.
- To work with local administration Team and either take or escalate required corrective actions.
- To report effectively to the BT Team Manager
- Interact effectively with the local administrator, Central Support Team, and other regional Configuration Teams.
- To provide technical oversight for other team members where appropriate.
- To assist less experienced members of the team, to ensure a 'right first time' approach is adopted.
- To mentor less experienced team members, and to ensure all processes and procedures learnt during training are understood and implemented correctly, first time in the operational environment.
Configuration Specialist - Kuala Lumpur, Malaysia - BT Group
Description
Key Purpose of the Role
Key Responsibilities
Standard responsibilities
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.