Building Services Manager - Petaling Jaya, Malaysia, Selangor - Sunway Medical Centre

Description

A) Manage and oversee building service department to ensure smooth operations and provision of excellent customer service.

• Plan and develop departmental goals and objectives. Monitor departments' performance eg. monitor budget/CAPEX, cost containment & cost-cutting strategies, analyze data, prepare reports, presentation, etc. Develops action plans and recommends changes.
• Implement and monitor departmental activities, projects and programs Ensure that the services are promptly delivered in the most optimal and cost-effective manner.
• Ensure the proper maintenance and upkeep of building, facilities and equipment; make arrangements for repair and/or replacement of used and damaged equipment.
• Coordinate projects and work activities with other departments and contractors.
• Resolve construction related problems, disputes and compliance issues
• Conduct regular inspections to ensure quality and standards are maintained.
• Continuously monitoring customer feedback and analyzing trends and issues affecting customer satisfaction. Handle and resolve customer complaints.
• To be PIC for all hospital-wide renovations in terms of M&E, regulated acts and end-user requirements, etc. with the contractors and consultants to ensure that the project/s are accomplished within the time-frame in terms of project time-lines, quality control, infection control, safety & security control with the respective departments. To advise any adverse issues to the hospital Management.

B) Adherence and compliance to all statutory requirements including Bomba, Machineries Act, OSH Act, etc. It is achieved by:

• Developing and implementing standard operating policies and procedures that are in line with the requirements of the relevant Acts, Statutes and Regulations.
• Working closely with the Support Service / Safety & Health personnel in undertaking yearly Bomba site inspections/staff training/Fire Drills / etc. in order to ensure that SunMed receives the Bomba certificate necessary for renewal of hospital license.
• Preparing and undertaking all other site inspections for other license renewal such as passenger lifts, dumb waiters, etc.
• Recommending of appointing of appropriate consultant, monitor and oversee monthly inspections and maintaining the appropriate records of the monthly electrical inspections.
• Prepare and submit all necessary documentation and paperwork for timely renewal of all relevant licenses such as lifts, dumb waiters, etc. and which shall operate without downtime
• Work with the Quality Resource Department to ensure that all documents and licenses necessary for the yearly hospital license renewal are correct and complete. This includes submission for renovations/expansion of hospital premises.

C) Ensure that the hospital building(s) is safe for staff, doctors, visitors and patients. It is achieved by:

• By developing and implementing SOP for all relevant areas including but not limited to fire, safety (alarm systems as well as firefighting equipment), lift safety, occupational safety, etc.
• To work with the hospital safety and health manager to train a fire fighting team and assist him in the regular conduct of fire and evacuation drills.

D) Ensure maximum uptime or minimal downtime of all plant and equipment. It is achieved by:

• Implementing preventive maintenance programs for all equipment using the Mainsever (CMMS).
• Training all building and services staff to be skilled at managing the equipment under their care.
• Maintaining the necessary inventory of spare parts and tools to enable in-house staff to make repairs, etc. in timely manner.
• Managing the staff roster to ensure that staff are available for emergency breakdowns or machine failure 24 hours a day, 7days a week.
• Working closely with the project team to implement strategies that ensure minimal downtime of key machinery/equipment during major construction works or hospital building expansion project.

E) Cost effective management of the department and of all equipment within the jurisdiction of the department. It is achieved by:

• Develop and implement an asset management program for all building services using the Mainsaver (CMMS).
• Working with procurement department on pricing and contract negotiations prior to renewal of service contracts.

F) Lead and manage the employees in the department; ensure competent, motivated and productive staff

• Manage and supervise the staff and out sourced workers (if any) in compliance with established standards of performance, company policies and procedures.
• Provide on-job-training, coaching and motivation to staff to achieve department's objectives. Plan staff development and training plans in line with company programs.
• Conduct written evaluation on the work performance at the completion of probationary period and annual performance review.