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- Act as regional point of contact for Process Improvement Initiatives for Fragomen and external vendors
- Guide and supervise business process consultant(s)
- Work closely with management and business owners to determine their needs regarding people, technology, and data
- Understand the business and financial objectives for region and develop and implement functional strategies to support them.
- Perform ongoing analyses on business processes related to productivity, quality, costs, and time management.
- Presenting progress reports to upper-level management and integrating feedback.
- Anticipate and identify internal and external business challenges and develop business-process related solutions
- Work with process and policy owners to revise and update procedures and policies
- Utilize continuous improvement techniques, map business processes, and conduct process analysis to examine end-to-end business processes to improve efficiency and operations and align with strategy
- Collaborate with functional teams to develop and maintain process metrics and targets
- Facilitate discussions to drive cross functional collaboration
- Create, formalize, and manage the requirements management process for the enterprise
- Lead the elicitation and documentation of detailed business process requirements
- Create and maintain project plans for all process improvement initiatives.
- Understand and communicate relevant subject matter expertise between the business and IT to support enterprise-wide technology initiatives
- Lead worldwide projects for region that encompass internal SMEs, external vendors, & cross functional teams
- Ensure compliance to the process improvement implementation by applying Quality Assurance and Training practices.
- Participate in user acceptance testing alongside the training team for process implementation
- Analyze the entire value chain using lean/six sigma skills to optimize the process to provide business recommendations necessary for IT development
- Translate optimal process maps into business requirements that IT can consume
- At least 5 years of experience in a relevant work experiences. Demonstrated knowledge of and experience with continuous improvement techniques to optimize processes
- External client-facing consulting experience preferred
- Experience working in a Law Firm, Legal Services, Technology or Management Consulting environment
- Superior communication skills, both verbal and written
- Experience with process mapping in Microsoft Visio preferred
- Experience with project planning and management
- Experience leading projects with the ability to present project outcomes to all levels
- Ability to train and mentor incoming and current specialist
- Strong attention to detail and willingness to structure and organize detailed requirements documentation
- Comfortable working closely with remote teams and virtual environments
- Lean certified
- Six Sigma Green Belt certified
- Six Sigma Black Belt certified preferred
- Flexible to domestic and some international business travel as needed
Business Process Specialist, APAC - Kuala Lumpur, Malaysia - Fragomen
Description
Job Description
Fragomen, the leading global immigration services firm, is searching for a dynamic, experienced process and consulting professional to join our talented Business Process Excellence team to serve as a Business Process Specialist . The ideal candidate will have strong communication skills, client facing experience, and direct experience as a consultant conducting interviews to extract business requirements. The Business Process Specialist will function as an analyst, facilitator and/or consultant as required. This is a remote position or can be based in any of the Fragomen APAC Offices.
How you will make a difference as a Business Process Specialist at Fragomen:
Let's talk if you have the following qualifications and experience :