- Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat
- Educating clients on how to use the Company's website and trading platforms
- Communicating with clients regarding the company's products and services via telephone, email and live chat
- Assisting other departments
- Computer literacy with excellent working knowledge of Microsoft Office applications
- Knowledge and experience in FX will be considered advantageous
- A team player with excellent communication skills
- Native or near-native Chinese and fluent English is essential
- Welcoming, young and multicultural team with approachable leadership
- Exposure to global dynamics
- Support of ideas
- Remuneration that you could influence with performance: both salary reviews and bonuses
- Additional days for annual leave and medical visits
- Interview with the future manager (45 min - 1 hour) to assess match to the job and the team
- Final Interview with People Function (45 min - 1 hour) to assess match to our culture and company
Customer Support Specialist - Malaysia, Kuala Lumpur - FP Markets (First Prudential Markets)
Description
FP Markets is a well-established global CFD broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies and we are currently looking to recruit a full-time Customer Support Specialist - Chinese Speaker in our Malaysia Office.
The successful candidate does not necessarily need prior experience but needs to have a can-do attitude, willingness to learn and be a team player. The candidate needs to be fluent in English and this is essential. Fluency in other languages is viewed favourably.
This is a great opportunity to work in a varied role and be overseen by and mentored by a team of industry professionals with years of industry experience. The company offers continuous personal development and a dynamic working environment.
MAIN DUTIES AND RESPONSIBILITIES
CANDIDATE PROFILE
BENEFITS
Your journey to FP Markets will be