Solution Architect - MS365 - Johor, Malaysia - TechTiera Corporation

    TechTiera Corporation
    TechTiera Corporation Johor, Malaysia

    2 days ago

    Full time
    Description

    Key Responsibilities

    Solution Architecture & Design

    • Lead end-to-end architecture for Microsoft Dynamics 365 implementations across Billing, CRM, Asset Management, Field Service, Work Order Management, and Customer Service modules.
    • Translate business requirements into scalable, secure, and compliant solution designs aligned with industry best practices.
    • Define integration patterns between D365 and third-party systems such as GIS, payment gateways, billing systems, SCADA, IoT platforms, and legacy utility systems.
    • Govern data modelling, configuration standards, and custom development guidelines across the project.
    • Ensure architectural alignment with enterprise frameworks, cybersecurity controls, and performance requirements.

    Implementation Governance

    • Provide technical leadership throughout the project lifecycle, including requirements analysis, solution blueprinting, configuration, testing, deployment, and hypercare.
    • Oversee multiple vendors, contractors, and SI partners to ensure quality deliveries and adherence to architectural standards.
    • Review solution build artefacts, design documentation, functional specifications, and test scenarios for completeness and accuracy.
    • Conduct architecture assessments and recommend improvement paths for existing D365 implementations.

    Domain Expertise – Water Utility Industry

    • Apply deep understanding of water utility operations, including meter-to-cash processes, NRW management, work order lifecycle, customer service, field operations, and asset lifecycle management.
    • Align D365 capabilities with business processes such as billing cycles, tariff structures, service requests, complaints, meter management, disconnection/reconnection workflows, and field crew scheduling.
    • Advise on regulatory requirements, compliance standards, and local guidelines in the Malaysian water industry (SPAN, PAAB, MS ISO standards).

    Stakeholder & Vendor Management

    • Serve as the architectural authority for internal stakeholders, project teams, and external vendors.
    • Manage vendor performance, contracts, deliverables, and adherence to SLAs.
    • Facilitate cross-functional workshops, solution walkthroughs, and design reviews.
    • Provide senior-level guidance to business users, project managers, and technical teams.

    Quality Assurance & Risk Management

    • Identify solution risks and define mitigation strategies across technology, integrations, security, and data migration.
    • Ensure all solution components meet quality gates, regulatory requirements, and operational readiness.
    • Oversee performance tuning, load testing strategies, and platform optimisation.

    Required Qualifications & Experience

    • Bachelor's or Master's degree in Computer Science, Engineering, Information Systems, or related discipline.
    • 10+ years of experience in enterprise solution design, with at least 6+ years in Microsoft Dynamics 365 CE/F&O implementations.
    • Strong hands-on experience in D365 modules relevant to utilities: Customer Service, Field Service, Asset Management, Billing/Revenue Management, Case Management, and Workflow Automation.
    • Proven experience designing integrations using Azure Integration Services, Power Platform, Dataverse, API gateways, and ESB frameworks.
    • Demonstrated experience leading multi-vendor implementation programmes.
    • Knowledge of Malaysian water sector processes, regulatory landscape, and industry operations preferred.
    • Strong understanding of security frameworks, cloud governance, and data protection regulations.
    • Excellent communication, documentation, and stakeholder engagement skills.

    Preferred Skills

    • Experience in water utility digital transformation programmes (metering systems, NRW initiatives, GIS integrations, customer portals).
    • Certifications:
    • Microsoft Certified: Dynamics 365 Solutions Architect Expert
    • Microsoft Certified: Power Platform Architect
    • Azure Solutions Architect (advantage)
    • Exposure to Agile/Hybrid delivery models.
    • Strong analytical and problem-solving abilities.
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