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- Ensure on meeting daily KPIs
- Accountable for the success and quality of the process
- Ensures that the process is followed correctly in Service Operations
- Help improve the defined processes as we create more automation and gather information
- Ability to learn to work with customer internal tools
- Agent will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines
- Flexible to work in assigned shift timings as per process requirements
- 0 – 6 months working experience
- Excellent written, reading & spoken communications skills in Arabic language (non-native speaker) and understanding of local culture
- Good communications skills (English)
- Understanding of the social space (trends, influencers, engagement, things to be cautious of etc.)
- Online community experience and exposure
- Be organized and able to manage time and tasks efficiently
- Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
- Have a neutral mindset towards different content that needs classification, regardless of the content itself
- Result-oriented, self-motivated, independent and inquisitive
- Able to thrive in a fast-paced and team oriented environment
- Experience with confidential information collection and management (preferable)
- Excellent analytical and research skills
- Quick learning and understanding of complex processes
- Experience with social networking (or similar programs) Internet Savvy
- Willing to work in 24x7 environment (rotational shift)
- Ability to manage critical situations with minimum supervision
- MS Office & strong key board skills
- Good interpersonal and communication skills
- Ability to perform in adverse situations
- Should be comfortable working with explicit & extremely sensitive content
Content Reviewer – Arabic Language Proficiency - Kuala Lumpur, Malaysia - Cognizant Technology Solutions
Description
Detailed Role & Responsibilities:
Requirements:
About Cognizant:
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at or @cognizant.
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