Senior Executive, Payment Gateway - Selangor, Malaysia - XOX Com Sdn Bhd

Description

The ideal candidate will be responsible for connecting with merchants across various industries on the platform, providing daily support for payment-related activities, maintaining payment channels, and handling reconciliation and settlement matters.

• Develop and establish processes for various operational workflows during business operations management, oversee the transition, ongoing operation, and continuous optimization of these processes.
• Analyse operational data, assess operational outcomes and benefits, and drive improvements in various aspects of daily operational work.
• Allocate and coordinate effective resources within the operations department in alignment with the company's overall business requirements, and effectively handle various unexpected events.
• Evaluate potential business risks across different operational segments and manage service continuity.
• Monitor payment performance and solve payment-related problems.
• Build strong relationships with internal and external stakeholders to drive operational excellence, while maintaining sufficient controls and assessing and mitigating operational risks.
• Help translate customer needs into plans and support these with analysis.
• Analyse, suggest and drive improvements made in the product and work processes to become more efficient.
• Develop and manage the assigned market's business to drive growth and expansion.
• Develop key business strategies to support payment systems, channels and partnerships for our digital content providers.
• Support and assist in navigating the compliance and regulatory standards related to payments.

• Familiar with invoicing, PO and payments from vendor or partners.
• Approach and strategize new form of partnership and business opportunities.
• Able to develop, motivate and manage the different functions within the organization.
• Able to develop a customer-focused environment.
• Excellent communication and presentation skills.
• Ability to multi-task, manage complex projects and multi-task and work with multi stakeholders or inter-departments.
• Track record of effectively negotiating and managing partnerships.
• Proactive, self-driven and highly motivated.

• Candidate must possess at least a Bachelor's Degree in Business, Business Information System, or a related field.
• At least a minimum of 3 years working experience in B2B sales or Business Development role, in a high growth start-up.
• Experience in financial services, payments and fintech.