Operation Team Lead - Bayan Lepas, Malaysia - Career Wise

    Career Wise
    Career Wise Bayan Lepas, Malaysia

    2 weeks ago

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    Description

    Our Client is a newly setup and is expanding now in Freight Logistic Industry. Company located at Penang Bayan Baru and looking for 20-30 headcounts of logistic professional.

    Company benefit:

    • Hybrid work mode
    • Flexible working hours
    • Company Medical Benefit
    • Several Allowances based on roles

    Job Responsibilities

    1. Data Entry (Rates Management)
    • Prepare files and documents for data entry and review them for deficiencies.
    • Obtain by requesting further data for incomplete documents and files.
    • Enter data from source files and documents into cargo wise.
    • Monitor Inbox and prepare Spot quotes for agents, and partners.
    • Enter rates, ensuring validity and accuracy for and from agents and carriers.
    • Respond to queries via email or call observing good email etiquette and excellent customer service.
    • Maintain data entry requirements in accuracy within the required speed by following standard operating procedures (SOPs).
    • Resolve discrepancies by using agreed standard procedures.
    • Check completed work for accuracy.
    • Suggest and recommend solutions for problems encountered on shifts.
    • Escalate any issues to immediate superior for resolution if needs be.
    • Follow instructions of immediate head/s and origin office
    • Maintain origin office confidence and protect operations by keeping information confidential.
    • Comply with data integrity and security policies.

    2. Order Management/Operation/Customs/Warehousing

    • Prepare files and documents for data entry and review them for deficiencies.
    • Obtain by requesting further data for incomplete documents and files.
    • Enter data from source files and documents into cargo wise.
    • Enter data by inputting in the text-based and numerical text.
    • Respond to queries via email or call observing good email etiquette and excellent customer service.
    • Maintain data entry requirements in accuracy within the required speed by following standard operating procedures (SOPs).
    • Resolve discrepancies by using agreed standard procedures.
    • Check completed work for accuracy.
    • Suggest and recommend solutions for problems encountered on shifts.
    • Escalate any issues to immediate superior for resolution if needs be.
    • Follow instructions of immediate head/s and origin office
    • Maintain origin office confidence and protect operations by keeping information confidential.
    • Comply with data integrity and security policies.

    Job Requirements:

    • Minimum 3 years of working experience in operations, import/export in freight logistic or related field.
    • Diploma/bachelors Degree in Business Administration, Logistic or related field.
    • Proficiency in English and Bahasa Melayu.
    • Able to read, write and communicate in English.
    • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and basic computer skills.
    • Excellent organizational skills and attention to detail.
    • Problem-solving skills and ability to adapt to changing priorities or situations.
    • Customer service orientation and a willingness to learn and grow in the role.
    • Ability to adapt to changing priorities, environments, and tasks in a fast-paced logistics industry.
    • Eagerness to learn and develop new skills, processes, and technologies.