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- Good communication skills and customer management experience
- Knowledge on operations/service delivery and ability to manage situations with minimum supervision.
- Good Analytical & Coordination skills are essential.
- Basic Customer service skills
- Basic understanding of Computers and Troubleshooting skills required.
- Customer service orientation and ability to work in a team.
- Good interpersonal and communication skills
- Customer service orientation and ability to work in a team.
- Excellent Soft skill, Communications skills (Voice & Email) to handle global customers.
- Ability to perform in adverse situations.
- Ability to work effectively in office environment.
- Troubleshooting skills on desktop and applications (MS office, Adobe etc)
- Business application knowledge(L1) for increased FCR
- Troubleshooting skills on VPN connectivity, dial up, wireless routers.
- Knowledge on active directory, domain controllers etc
- Exposure to password reset tools.
- Troubleshooting experience using remote control tools
- Trouble shooting skills and experience in handling Exchange (Outlook).
- Language requirement – Cantonese & English
Service Desk - Kuala Lumpur, Malaysia - Cognizant Technology Solutions
Description
Job Description:
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