Experienced Associate, Office Technical Support - Kuala Lumpur, Malaysia - PwC

Description

Description

& SummaryA career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You'll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Computer Operations team provides customer, Information Technology data centre, and application support to ensure end to end quality of our Information Technology operations. As part of our team, you'll help enhance our operations quality, work across all Information Technology operational functions, and coordinate with service stakeholders to deliver high quality services.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

Role Summary

The Office Tech Support Specialist plays a pivotal role in delivering top-tier technology support and guidance within the Tech Lounge at our Acceleration Center Kuala Lumpur Office.

This customer-centric position involves problem-solving, one-on-one and group training, and maintaining an innovative environment for IT engagement and education.

Core Responsibilities

Create, update, deploy, and troubleshoot images for laptops and desktops.

Address and resolve laptop hardware and software issues.

Assist in the technology onboarding process for new employees.

Participate in global technology forum meetings and undertake ad hoc IT projects.

Provide customer-centric support, ensuring positive and valuable experiences.

Foster an innovative and technology-focused environment with a strong focus on customer satisfaction.

Develop and deliver innovative one-to-one and group training events tailored to customer technology usage.

Collaborate with PwC teams (local/global) to stay informed about new technologies.

Maintain a friendly, approachable demeanor that prioritizes customer needs.

Offer feedback and suggestions for enhancing the overall customer experience.

Build and nurture strong working relationships with users at all levels.

Proactively anticipate, identify, and resolve complex problems while applying technical knowledge.

Effectively communicate and share technical information with diverse audiences within the firm.

As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

Invite and give in the moment feedback in a constructive manner.

Share and collaborate effectively with others.

Identify and make suggestions for improvements when problems and/or opportunities arise.

Handle, manipulate and analyse data and information responsibly.

Follow risk management and compliance procedures.

Keep up-to-date with developments in area of specialism.

Communicate confidently in a clear, concise and articulate manner - verbally and in the materials I produce.

Build and maintain an internal and external network.

Seek opportunities to learn about how PwC works as a global network of firms.

Uphold the firm's code of ethics and business conduct.

Preferred skills

Diploma/Advanced Diploma, Bachelor's Degree, or equivalent in Computer Science/Information Technology.

Minimum of 3 years of Desktop support experience.

Preferably an Executive specializing in Information Technology or equivalent.

Experience with the ServiceNow platform is an advantage.

Proficiency in managing endpoints in Workspace One or Microsoft Intune is an advantage.

Strong preference for prior experience in automating processes using PowerShell or other scripting languages.

Advanced knowledge of Microsoft desktop operating systems, including Windows 11 or equivalent.

Experience in supporting mobile OS (iOS/Android) and Microsoft 365.

ITIL 4 certification is an added advantage.

Demonstrated ability to deliver outstanding customer satisfaction.

Excellent communication and presentation skills.

Effective problem identification and solution skills.

A strong team player and collaborator.

Fluent in both written and spoken English.

Exceptional multitasking, customer service, and communication skills, including the ability to explain technical concepts to end-users.

Education

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications

Required Skills

Optional Skills

Desired Languages

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

April 30, 2024