Director of Sales - Petaling Jaya, Malaysia - MERCURE

    MERCURE
    MERCURE Petaling Jaya, Malaysia

    2 weeks ago

    Default job background
    Permanent
    Description

    Job Description

  • Controls mailing list and ensures it updated constantly
  • Sets individual sales target in line with approved budget
  • Structures marketing and promotional strategies to create market awareness
  • Maintains existing business and develops new accounts
  • Maintains good business relationship with all producers
  • Completes weekly entertainment and weekly activities plan
  • Conducts sales campaign by direct sales call / visits/mailing for group and FIT business, meeting and banquets from all sources for bookings and leads
  • Makes sure all booking orders (banquet/meetings) are correctly instructed for effective communication between sales and banquet operation
  • Ensures all incoming correspondence and telephone enquiries are handled with efficiency and great care to build up a pleasant relationship
  • Keeps clients advised of latest information regarding hotel's development
  • Keeps well informed about the operations especially in essential departments (Front Office, Housekeeping, F&B and Banqueting
  • Closely observes matters pertaining to competition (sites, prices, services offered on a regular basis - quarterly or more often if need be)
  • Promotes the hotel as often as possible through entertaining, conducting, site inspections, and presentations etc. of the hotel
  • Promotes a positive image of the hotel in all forms of contact at all times
  • Develops & fosters close and positive rapport with the public, guests, clients and members of the trade
  • Familiarizes with the operation and application of the hotel's computer / data processing system.
  • Ensures the implementation and utilization of in-house software especially the "sales and catering", uses it efficiently and maintains its application
  • Proposes Business Plan yearly for own department and follow through accordingly
  • Writes performance reviews and solve internal issues. Discusses and lays out project specifications. Makes detailed plans to accomplish goals
  • Makes sure hotel is the ahead of the market with changing inventory, target competition accounts as well as new ventures / projects in the city. Focuses on out performing competition
  • Is responsible to achieve greater understanding of yield management, booking pace, and report maintenance from an education and application point of view
    • Work Experience

    Knowledge and Experience

  • Diploma or recognized professional qualification in Hotel Management, Business Administration Management
  • Minimum 3 years of working experience in the Assistant Director of Sales role of a reputable 4 or 5 star Hotel
  • Technically competent in sales and/or marketing and/or revenue, excellent business acumen, analytical and leadership skills High level of integrity and dependability with a strong sense of urgency and results oriented

    • Competencies

  • Fluent in English and Bahasa Malaysia (written & spoken)
  • Well verse in Microsoft Word, Excel, PowerPoint, Outlook, Opera, Sales & Catering, Revenue and Reservation systems
  • Presentation skills
  • Have the ability to prioritize workload assignments
  • Team work
  • A well-organized & initiative person
  • Able to work independently
  • Firm and fair when making decisions or new implementations
  • Pleasant and mature personality
  • Diversified, innovation, creative planning & strategies
  • Strong in problem-solving and resolve conflicts
  • Analytical and prompt in action
  • Excellent communication skills and able to interact with all levels of employees
  • High sense of integrity
  • Able to deal with workplace stress
    • Benefits
  • Attractive remuneration package
  • 5 Working Days
  • Talent development opportunities
  • Corporate social responsibility activities