customer care executive - Malaysia, Kuala Lumpur - Zenyum

Description

About Zenyum

Zenyum is one of Asia's largest consumer brands in the making. We channel tech and innovation to transform the dental category from a boring chore to an exciting ritual.

We provide a range of Smile Cosmetics, such as teeth-straightening Invisible Braces (Zenyum Clear) and the top-selling toothbrush (Zenyum Sonic) on e-commerce platforms and in physical stores.

We are backed by some of the world's best VCs, including Sequoia and LCatterton. We are a bunch of ambitious folks and we want to create a place that you will want to show up for every single morning, and create products that make you smile more.

Join us in our mission to spread smiles across Asia

About This Role

The Centralized Customer Care team for Zenyum is based here in KL, Malaysia. The team is responsible for ensuring that all Zenyum customers across Southeast Asia attain best in class experience through their journey with our invisible braces and our consumer products line.

You will be the primary customer care contact point to service our customers based in Thailand.

Your responsibilities:-

• Provide personalized customer care to both existing and new customers of our products. Be the main point of contact for all customer queries through various channels like website support, social channels, live chat, calls and emails.
• Solve customer escalations, customer enquiries and use internal systems to arrive at the best-in-class customer resolution times
• You will be responsible for giving timely and accurate feedback to the internal teams to improve our products and overall customer satisfaction.
• Cross-sell and upsell Zenyum's dental products and services to the existing pool of customers
  
  

Requirements:-

• Minimally 1 to 2 years of relevant customer service experience.
• Customer service-oriented nature who enjoys daily interaction with other individuals
• Strong and effective communicator, with ability in written and spoken English & Thai (Required).
• Advantageous to possess sales experience, however, not required.
• Good understanding of customer needs and an ability to propose solutions to address these needs.
• Good time management & interpersonal skills
  
  

Your benefits & growth upon joining include:-

• Join the diverse team of one of the most ambitious and fastest-growing startups in Southeast Asia
• Work with professionals across Malaysia & Singapore with opportunity to collaborate with the teams in Hong Kong, Indonesia, Vietnam, and Taiwan
• Fast growth and promotion prospects, in a highly successful and ambitious team
• Be rewarded with an attractive package (employee benefits and competitive salary and commissions)