End User Computing Solution Designer - Malaysia - Persolkelly

Persolkelly Malaysia

5 days ago

Full time

Description

Role Purpose:

The mission of the Solution Expert is to maintain a high level of expertise on this Workstations technology domain. He/She will liaise with Service Managers and Solution Architects in service strategy definition, contribute to service development by designing solutions according to the service strategy and will act as Level 3 for supporting incident/problems processes.
Within the GIO EUS Global Operations team, the Solution Expert CUW (Common User Workstation) helps to ensure the stable operation of Windows or Chrome based Endpoints on a global perimeter. The Solution Expert CUW will contribute and/or suggest technical improvements for the End User Service in general.

Responsibilities:
Windows Images

Engineering and maintenance of the global CUW - golden image - (based on Windows)
Create and maintain different configurations of CUW
Support and/or propose evolutions regarding CUW
Evolution and monitoring of the industrial process to distribute the golden image to Field Service all around the globe
Share new CUW images with hardware providers and validate its correct functionality
Write technical documentation and procedures
Adhere to thecompany ITIL change management process and support global Chand Advisory Board meetings
Advise on technology decisions & provide service implementation guidelines

Workstation Management

Work closely and actively with other team members on different projects linked to workstation management
Conduct daily technical administrative work to ensure the availability, stability and security of the solution and endpoints
Supports the patching and upgrades of systems and operating systems in the environment
L3 support and troubleshooting, analyze problems and root causes
Contribute to realize technical implementation relevant to support the strategy of EUS and its Roadmap
Understand and document the technical requirements for new services or service enhancements.
Advise on technology decisions & provide service implementation guidelines
Review & provide input on proposals from an architectural perspective, including feasibility, technical viability
Contribute to the problem management and Continuous Improvement processes around workstation management. This does include contribution with knowledgement management for End User Support teams (procedures, knowledge articles, etc, ....)

Requirements:

Experience - 2 to 5 years of experience in IT infrastructure in large multinational companies, if possible with a End User Service major
Proven experience in Microsoft MDT, AIK, WDS
Proven experience in Image creation
Proven experience in Workstation management (MS SCCM or BBCA Marimba or IBM BigFix)
Strong knowledge in Windows OS
Experience confirmed in script languages (VBS, Powershell)
Solid understanding of End User related devices (Laptop, Desktop, Tablet, Chromebook)
GPO
Solid understanding of DNS, Active Directory, DHCP, DNS, IP Printing, LAN, WLAN, Web Browsers
Knowledge of Printing Services
Experience with the IT Infrastructure Library (ITIL) framework
Experience in MDM (Workspace one, MobileIron, Soti, Intune) is a plus
First experience with Chrome OS is a plus
Experience with a ITSM tool with preference for Service Now

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