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- To manage the daily operations of the Fraud Surveillance Unit. Ensure that Fraud Surveillance Unit is operational and updated on current fraud patterns.
- Review system generated alerts to detect fraudulent and unauthorized transactions from various channels established in the surveillance systems, which includes Internal Fraud alerts.
- Ensure that Fraud Surveillance Unit is operational and updated with current fraud patterns.
- Analyse and provide post fraud statistics on fraud data received to detect fraud trends and patterns.
- Analyse fraud reports for fine tuning of parameter rules to improve fraud detection.
- Initiate communication and escalation to relevant parties in accordance with unit's management process.
- To set required KPI's and ensure that set KPI's together with section head and HOD to be achieved by the team.
- Perform required compliance due diligence – RCSA / CSA, Internal Audit and as required by regulators.
- To develop new and update existing processes and protocols for Fraud Surveillance System as the implementation phases progresses.
- Ensure deliverables of Fraud Surveillance phases or system upgrades are delivered and within set timelines.
- Perform system test and maintenance to enhance system functionality.
- Operationalize the Fraud Surveillance Unit for 24/7 shift work. Qualifications
- University Degree or equivalent preferred.
- 3 years relevant experience in fraud risk management or fraud/scam incident handling preferred.
- Experience in law enforcement and investigation processes would be an added advantage. Possess good working relationship with law enforcement agencies.
- Have good working knowledge of cyber frauds and social engineering modus operandi will be an advantage.
- Have knowledge of the financial services industry, specifically in consumer and corporate banking.
- Intermediate-level knowledge in Microsoft Word, Excel, Power Point, Project Management, and other necessary applications.
- Presents self in a confident and professional manner.
- Independent, resourceful, and enthusiastic with a high sense of integrity.
- Good interpersonal skills.
- Good analytical skills with ability to work independently with minimum supervision in a fast-paced and under intense pressure.
- Strong team player.
- Highly adaptable in an ever-evolving digital environment.
- Must be able to speak, read, write, and understand the primary languages used in the workplace. Additional language skills are advantageous for this post but not essential.
- Systematic approach with good organization and planning skills.
- Excellent written and communication skills with the ability to communicate at all levels.
- Relevant investigative skills – interviewing, report writing, evidence gathering, fact finding and analysis, delivering briefings and presenting evidence at internal, civil, criminal, and/or disciplinary proceedings – would be an added advantage.
Anti-Fraud - Fraud Surveillance Team Lead - Kuala Lumpur, Malaysia - OCBC Bank
