Non-Medical Claims, Analyst - Malaysia, Kuala Lumpur - AIA Malaysia

Description

Position Objective:

• Processing of Motor claim (OD, ODK, TP KFK, TPPD) to ensure compliance with BNM and regulatory bodies.

Roles and Responsibilities:

• Handle and process motor claims (OD, ODK, TP KFK, TPPD) in accordance with the Company's Claims Service Standard.
• Preparing fraud checklist, assess, and approve claim within authority limit.
• Initiate KFK enquiry, seek mandate from third party insurer and make settlement of TPPD claims within authority limit.
• Ensure reserve is adequately provided for and adjust reserve, if necessary.
• Ensure claims details are updated in system to meet reporting requirement.
• Ensure update of NCB timely based on supporting document.
• Review and follow up on outstanding documents with customer and third-party insurer on mandate.
• Attend to enquiry from customer and agent.
• Performs other responsibilities and duties periodically assigned by supervisor to meet operational and/or other requirements.

Minimum Job Requirements:

• Education – Diploma, Degree holder in any discipline and/or non degree holders with strong related working experience.
• Ideally with 2 years related working experience in motor claim.
• Computer literate and familiar with Merimen and POLA system.
• Ability to communicate clearly and professionally, both verbally and in writing.