duty manager - Petaling Jaya, Malaysia - IBIS

Description

Job Description

· Conduct daily briefings and ensure that all pertinent information is well received by team members

· Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met

· Review, analyze and suggest improvement of work flow and standards at the Front Desk

· Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates

· Communicate with Front Office Manager on all matters regarding guest services & hotel operations

· Ensure documentation of all guest related issues using the logbook

· Sign media and supervise shift handover procedures

· Coordinate and communicate with other hotel departments as required regarding general administration and operations issues

· Provide management presence at all times by assisting with the handling of guests' needs and complaints tactfully and efficiently

· Assist Guest Relations in greeting, rooming, and sending off guests

· Inspect front of house and back of house regularly for cleanliness and orderliness

· Ensure that front line staff complies with marketing techniques and maximizes sales

· Check billing instructions, monitor guest credit and act upon any discrepancies

· Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates

· Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently

· Minimum Primary school education

· Minimum 1 year of relevant experience in a similar capacity

· Oral proficiency in English language