Specialist - Knowledge Management - Cyberjaya, Malaysia - Nityo Infotech

Description

Responsible to collaborate with key stakeholders from the Australia and New Zealand Operations team for automation and process improvement.Objective: 1. Work with business stakeholder to gather business requirement.2. Identify the area where automation will help business.3. Identify required datapoints and collate data from multiple data source/teams.4. Prepare design document.5. Develop macros in excel VBA required to automate business process (with system integration and not limited to VBA only)6. Provide support / enhance existing VBA automations.7. Rollout the existing automation to other business units 8. As an SME for process standardization and question reference point. Management Reporting: 1. Prepares weekly, monthly, quarterly, half-yearly and ad hoc performance and management reports / dashboards by collating and verifying operational, financial and human resources data. 2. Collaborates with HOD, Team Managers and Team Leaders to collate the necessary data for the preparation of the reports / dashboards, and to obtain CEO approval whenever required. 3. Ensures that the reports / dashboards are prepared with high quality and effective zero error, and are released in a timely manner to OSS management and Business Partners. 4. Maintains and manages the changes for Excel and PowerPoint templates that are used for reports / dashboards preparation. 5. Continuously improves the dashboards' and reports' format, content and communication to ensure best in class reporting standard. 6. Ensures ad-hoc requests for relevant business data / information are attended to in a timely manner, cross support inter department if necessary. 7. Cross trains other team members to perform reporting for cross-support purpose and coordinates the cross-support effort between team members. 8. Collaborates with HOD and Team Managers/ Team Leaders to ensure timely progress updates of identified projects / initiatives are provided for regular monitoring and communication with OSS management and Business Partners. 9. Prepares, maintains and updates the projects / initiatives tracking templates. 10. Plans and coordinates the monthly strategic initiatives update meetings and improvements committee meetings. Operation Support and Others : Administers and maintains the content and permission / access in Confluence/ Sharepoint/ Shared Folder. 1. Provides technical support and guidance to users on macro/automation/BOT/Confluence setup and on-going maintenance. 2. Cross supports across AU/NZ operations as required. 3. Performs other responsibilities and duties periodically assigned by immediate manager to meet business requirements. Financial and Non-Financial Measures: 1. Successful execution of assigned Knowledge Management projects as per the stipulated timeline. 2. Completeness of the process and governance documentation. 3. Able to ease all manual work around reporting, case allocation and contribute to process improvements. Communication Requirement 1. Reporting to AU NZ Operations Support Manager. 2. Collaboration with AU NZ business partners for any initiatives and process improvements. 3. Partnership with respective AU NZ team managers and OpEx for any initiatives which may include vendors/ developer.

Experience Required

Years

Industry Type

IT

Employment Type

Permanent

Location

Malaysia