Senior Billing Analyst - Malaysia - APAC Michael Page

Description

Senior billing Analyst will performs business critical client-facing processes for collections. The team leverages advanced tools and BOTs to help drive process quality and efficiency.

Client Details

Our client is one of the largest professional services firms in the world.

Description

• Subject matter expert in AR collections process. Handle inbound and outbound third-party collections call.
• Should be able to work on all types of collection calls and queries, handle escalations, work allocations to the team members.
• Perform QA audit for the team, training new team members, resolving team members queries relating to the process, ensuring team completes requests within turnaround time.
• Understanding and complying with firm's policies and procedures in relation to Debtor Management and the firm's business rules.
• Prepare various ad-hoc MIS reports for the management and stakeholders without any supervision.
• Prepare process documentation. Build strong relationships with AR coordinators and Process leaders.
• Interact with internal and external client to resolve issues related to PO, Billing, Cash posting and other general queries. Handle critical clients.
• Extract data and prepare reports from different systems /analyze the reports and provide commentary as required by stakeholders.
• Participate in testing system changes and enhancement, provide process improvement suggestions.
• Monitor customer account details for non-payment, delayed payments and other irregularities.
• Research and resolve escalations.
• Escalation: Confirm that proper escalation procedures are followed according to most effective business practices.
• Communication: Should be able to communicate effectively with peers, client service teams, and process leaders.
• Should be able to identify issues and concerns that may affect the performance of the job and communicate the same to manager.

KPIs

• Should monitor, track and report the reduction of aged AR items.
• Strong adherence to TAT for responding to email and telephone queries.
• Completion of all required training programs, contribution to continued process improvement
• Participation in team and service line events

Profile

• Bachelor Degree or Equivalent accounting experience.
• Min with 1-3 years of experience in accounts receivable process and collections.
• Good knowledge of end-to-end AR collections process.
• Should have experience in handling inbound and outbound third-party calls.
• Basic accounting knowledge, End to End AR process knowledge and basic understanding of other Finance (AP, RTR. MDM) processes
• Working knowledge of SAP would be an added advantage
• Good understanding of quality aspects (TAT, accuracy, and audit)
• Proficient in English and Mandarin (MUST HAVE) to effectively communicate with Mandarin-speaking clients as you will be tasked to handle Taiwan or China region

Job Offer

• Hybrid environment
• Exposure to work with other region
• Enhance AR skills

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Jia Xin Lim on
Agensi Pekerjaan Michael Page International (Malaysia) Sdn Bhd | Registration No W.