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- Ensure and provide quality customer service standards
- Sales Referral – identify existing and prospective customers' financial needs and refer them to sales personnel
- To support Assistant Branch Manager (ABM) to ensure smooth branch operation and compliance requirements are strictly observed
- To assist in tracking branch sales and up keep of sales records and other records/reports Key Responsibilities:
- Deliver quality customer experience
- Identify sales opportunities for referral and cross selling
- Ensure Bank's policies, procedures & guidelines are complied with
- Support ABM to ensure smooth and effective branch operation to achieve satisfactory audit rating and score on Branch Excellence Program
- Checking and monitoring of monetary transactions and inquiry / maintenance activities
- Ensure smooth running of system, branches administration and staff administration (in the absence of ABM)
- Prepare and up keep branch records eg. BFS, sales reports, branch visitation reports etc
- Other duties arranged by ABM/BM relevant to branch operations from time to time Requirements Requirements:
Customer Service Officer - Perak, Malaysia - RHB Banking Group
Description
Description
Primary Objective:Customer Service
Branch Operation
Bachelor Degree - Any related field(s).
Minimum 3 years in sales, customer service and branch operation experience
Self-motivated dynamic individuals with integrity, drive, diligence and a passion for high standards of service
• Pleasant personality with good analytical, communication and interpersonal skills
• Able to work independently with minimum supervision
• Independent and mature character who is proficient in prioritizing needs based on urgency
• Resistant to stress and able to work under pressure
Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards