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- To give direct Tier 2 technical support to MOTOTRBO customers from the APAC region by responding via phone and email to technical support tickets raised by the Service Desk.
- To take ownership of customer reported issues and queries and ensure that the customer's expectations are met, as well as to regularly update and manage technical support tickets.
- To liaise between customers and internal departments in written and spoken English.
- To use technical support equipment to reproduce customer system configurations and resolve problems. Training on supported products will be provided.
- Able to self monitoring and responsibility all the jobs on hand and meeting KPI threshold
- Have troubleshooting skills able to help address customer issue in a timely manner
- Be available to work on call for after hours and weekend emergency support on rotation method.
- Able to travel on a project basis for system installation and integration.
- Experience in a customer facing environment and with a technical support background will be a definite advantage.
- Bachelor's or Master's degree or equivalent
- Good analytical skills and attention to detail.
- Fluent speaking and writing in English.
- IT knowledge able to operate and interpret server and network data. Optional skills (not required, but would be a definite advantage):
- IP Networking Skills
- Radio Communication Background (RF Frequency)
- Knowledge of ITIL
- IP Networking Skills
- Radio Communication Background (RF Frequency)
- Knowledge of ITIL
- Knowledge of Virtualization Technology such as (VMware, KVM, Cloud and Hypervisor)
MOTOTRBO Technical Support Engineer - George Town, Malaysia - Motorola Solutions
Description
Job Description
#LI-TK1
Basic Requirements
Optional skills (not required, but would be a definite advantage):
Travel Requirements
Relocation Provided
Position Type
Referral Payment Plan
No