Payroll Assistant Manager - Kuala Lumpur, Malaysia - CBRE

Description

About the role
Supervises global payroll, ensuring that all processes are executed appropriately and in a timely manner. Operates as the subject matter expert and escalation point to resolve issues, continuously looks for improvements in operational processes and designs and implements those initiatives.

What You'll Do

• Administers and/or supervises timely and accurate complex payroll processing with payroll vendor, including on-cycle, off-cycle, commission, overtime, bonus items, year-end processing while maintaining strict confidentiality of information reviewed and processed
• Gather information on Overtime hours worked for each eligible employee
• Trains team members on new or enhanced operation procedures and policies. Ensures team members acquire necessary skills and performance attributes, inline with business and personal development needs.
• Executes quality control measures. Identifies and work with Payroll Governance team on process improvements initiatives and defines standards for new processes.
• Ensures that computing, withholding or deductions associated with net pay is done properly.
• Researches, validates and corrects employee data in payroll system delivering a high level of quality customer service. Works with department members, management and/or employees to identify and troubleshoot complex issues and achieve timely resolutions.
• Participates in payroll audits and complies with the procedures and policies of internal and external audit
• Maintains authority for personnel actions and oversees most day to day operations of group.
• Monitors payroll production errors and proactively identifies process improvement methods. Coordinates payroll scheduling and production releases.

What You'll Need

• Bachelor's Degree in Human Resources, Business, Management, Organizational Development, Service Management or relevant field.
• Have at least 4 to 7 years of experience in processing HR transactional tasks primarily in payroll processing and benefits administration and/or other HR general operations.
• Have prior shared service or customer service experience supporting Asia Pacific region or multiple countries. (preferred)
• knowledge of payroll processes including data entry, pay calculations, tax and benefits.
• Prior experience using case management/ticketing tool, ServiceNow. (preferred)
• Proficient knowledge in using Microsoft Office suite, including Excel, Word Power point, and Teams.