Senior Sales Manager - Kuala Lumpur, Malaysia - Concentrix

Description

Description

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community. We are looking for a Sales Manager to join our team. Today.

We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands.

At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.The future team member that will love this job will demonstrate the value and benefits of our services by supporting our our sales teams. Reporting to a sales support manager, you will research sales contracts, make price quotations, and maintain process integrity for a variety of administrative tasks. Along the way you will have access to excellent training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future

You Will

• Lead, develop and motivate the team(s) to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Provide accurate weekly, monthly and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up-to-date
• Act as an enabler to remove both internal and external roadblocks and help team to resolve challenges in support of sales opportunities
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
• Analyze data, performance and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories
• Stay current on developments in client products/services and within the market and ensure the team is informed on the latest trends and market direction
• Act as a point of escalation for the client and respond in a timely manner to any issues § Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
• Effective client management having a clear view on account and how to maximize revenue as well as effectively communicating quarterly objectives to client
• Work closely with client contact on reporting and forecasting
• Ensure team alignment to achieve operating plan targets, sales targets and client performance targets (CPTs)
• Work with internal functional resources and external partners to develop an effective coaching and training platform, targeted around customer success and revenue retention motions and skills, ensuring on-going development of the team
• Coordinate team incentives and SPIFs (Sales Performance Incentive Fund)
• Ensure high level of professionalism during all interactions with team and client
• Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met
• Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience
• Lead team to effectively influence buying/renewal process to achieve greater client satisfaction

You Have

• Bachelor's degree
• Minimum 3 years proven work experience in a sales leadership role (or similar)
• Consistent track record of success with a passion for exceptional customer experience and driving team results
• Must be well-versed in High Performance Selling methodologies
• Results-driven, analytically proficient, strategically minded with an operational outlook
• Excellent people management, leadership and coaching skills
• Strong record of developing and retaining high potential employees
• Experience in a fast-paced high-volume sales environment with tight deadlines in a dynamic working environment
• Excellent listening and problem-solving skills
• Excellent verbal and written communication skills, both internally and externally
• Ability to maximize revenue through best practices
• Highly organized with the ability to handle multiple priorities
• Strong knowledge of MS Office programs
• Experience working with or similar CRM preferred
• Demonstrated ability to prioritize and multi-task in a time-sensitive environment
• Demonstrated ability to make timely and sound decisions; make decisions under conditions of uncertainty or limited data; evaluate short- and long-term consequences
• Execute high level of independent judgement and critical thinking
• Professional and polished demeanor

Location:

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements:

English (Required)

Time Type:

Full time