Head of Strategic Performance Management - Malaysia, Kuala Lumpur - Sun Life Malaysia Assurance Berhad

Description

Job Purpose

• Strategy: Accountable for the development of company strategies & business plans, working with respective stakeholders, aligning with company objectives, translating into actionable items & initiatives.
• Performance Management: Ensure effective tracking, monitoring & value-creation to business with respective stakeholders through brainstorming, facilitation, coordination & programme management of key projects, to meet its objectives, in compliance with regulatory requirements. To facilitate immediate recovery plans in the event of deviation.
• Partnership Governance & Key Liaison: Provide secretariat function and value-creation to channels and business through brainstorming, coordination & oversight of initiatives to ensure successful achievement, in line with company objectives.
• Presentations & Frameworks: Prepare sharp & creative business documents for effective and impactful communication/reporting to stakeholders – presentation materials, analyst reports, charts / word commentaries, including Board papers, business proposals / RFPs, project papers, etc.
• Market Intelligence & Insights: Perform Market Intelligence research to assess market dynamics, performance levels & benchmarks, and to identify gaps & opportunities.
• Transformation: Drive SLM's transformation agenda, focusing on change management programmes, communication & adoption strategies, in support of company's ambition.

Major Accountabilities

Strategy & Performance Management

• Provide input to strategic decisions.
• Collaborate with senior leaders to develop the Company's strategies and business plans.
• Work with cross-functional teams to ensure initiatives are aligned with the Company's objectives.
• Review strategic priorities and ensure they are translated into actionable and measurable plans.
• Track and drive the Company's key initiatives. Escalate issues and recommend actions to the senior manager.
• Monitor and analyse market and client dynamics to identify gaps and opportunities.
• Organise offsites and brainstorming sessions for the Management Team and Board of Directors, as well as distribution partners.

Partnership Governance & Key liaison

• Mobilise team to provide secretariat support for relevant key governance structures internally and within business partnerships.
• Support the Chair in ensuring effective functioning of the respective Committees.
• Follow up on Matters Arising and work with the respective SLM teams to ensure targets are met.
• Regular updates to BNM, other regulators and shareholders (Khazanah and Sun Life Regional Office) on the Company's performance.

Presentations, Frameworks and Market Intelligence

• Prepare sharp & creative business documents – presentation materials, analyst reports, charts / word commentaries, including Board papers, business proposals / RFPs, project papers, etc.
• Perform Market Intelligence research to assess market dynamics, performance levels & benchmarks, and to identify gaps & opportunities.

Transformation & Change Management

• Apply a structured methodology and lead change management activities
• Leverage on a change management methodology, process and tools to create a strategy to support adoption of the changes required by a project or initiative, including assessments, risk mitigation, resistance management, integration of change management activities into project plan.
• Work with relevant stakeholders to execute the change management programmes, with a structured methodology and process with defined success metrics and performance measurement.

Team Management

• Align team goals, processes, and resource allocation.
• Lead, support and groom junior team members and fellow colleagues.
• Act as an intermediary between senior management and junior team members.

Requirement:

• Relevant undergraduate degree or higher
• Min. 8-10 years working experience; Preferably in the financial services industry in a similar capacity (Insurance and/or Takaful experience will be an added advantage)
• Strong command of the English language
• Meticulous and detail-oriented
• Strong analytical and problem-solving skills
• Resourceful – able to obtain required information quickly
• Strong business acumen
• Good interpersonal skills and able to articulate concepts/thoughts effectively
• Strong organization and planning skills