Associate Technical Support - Sepang
1 week ago

Job summary
Provide service desk support or contract point to end users based on 24 x 7 x 365 basis.Acknowledge and respond to all IT related incidents and requests.
Ensure that the classification of the incidents and requests are accurate and track until resolution / fulfilment in the system.
Responsibilities
- Under general supervision, responds to and diagnoses complex hardware, software and network related incidents in a customer focused environment.
- Prioritize and resolve issues identified by customers and other teams in a timely manner.
- Will work with IT Services functional teams and other team members to ensure issue resolution in accordance with Priority metrics.
Job description
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