Associate Technical Support - Sepang

Only for registered members Sepang, Malaysia

1 week ago

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Job summary

Provide service desk support or contract point to end users based on 24 x 7 x 365 basis.
Acknowledge and respond to all IT related incidents and requests.

Ensure that the classification of the incidents and requests are accurate and track until resolution / fulfilment in the system.

Responsibilities

  • Under general supervision, responds to and diagnoses complex hardware, software and network related incidents in a customer focused environment.
  • Prioritize and resolve issues identified by customers and other teams in a timely manner.
  • Will work with IT Services functional teams and other team members to ensure issue resolution in accordance with Priority metrics.

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