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- To support Premier Centers in delivering superior customer experience and service by working closely with Premier Relationship Managers with service requests, sales documentation and attending to customers in the Premier Center,
- To assist Premier Centers in reaching out to Premier customers who are under-served and customers from the vacant Premier port.
- Improve Premier Clients' experience by providing service and regular Premier updates on campaigns and product launches to the vacant port of respective Premier Center's customer base.
- Provide strong support to Premier Relationship Managers and Premier Relationship Directors in sales activities such as pre/post sales appointments, checking of forms and follow ups on potential requirements to ensure completion of submission.
- Able to present Premier Propositions, campaigns and all deposit and asset products related to Premier segment to our Premier customers in a professional manner.
- Attend to walk-in and regular clients by providing good customer experience. Responsible on overall client service delivery as part of the Premier service champion
- Ensure smooth process flow in Premier fees charges for better customer's experience - Maintain and keep track on list of customers for Premier fees deduction to improve customer's satisfaction and reimbursements within TAT.
- Cross selling credit cards, PCA, MCA Debit Card, FD and Bancassurance
- Attend and support Premier events in areas such as merchandises and RSVP listing
- Articulate and has good interpersonal and communication skills
- Service oriented and sales driven
- Proficient in MS Office and Work Basic knowledge of consumer banking products and sales operation Benefits
Premier Service Manager - Kuala Lumpur, Malaysia - RHB Banking Group
Description
Description
Primary Objective:To Support cross-selling initiatives as well as Premier events.
Key Responsibilities:Other duties assigned by Premier Center Manager relevant to branch operations from time to time
Requirements Requirements:Diploma - .
Minimum 2 years of experience in consumer sales and/or branch operations
Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards