Customer Service Representative - Malaysia, Kuala Lumpur - TIMESCONSULT

Description

Responsibilities:

• Understand customer enquiries and respond via applicable channels: email, chat, and call backs.
• Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes.
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
• Provide a high level of professionalism and competent customer service.
• Able to communicate effectively with customers in a friendly and polite manner following the processes.

Requirements:

• Languages: English. Mandarin and Cantonese would be an added advantage.
• SPM graduate and above.
• Must be willing to work at KL Sentral.
• Must be willing to work on a rotational shift basis.

**Only shortlisted candidates will be contacted. Best of luck with your job search :)