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- Review warranty claims / prior approvals in line with the warranty and policy guidelines
- Respond to and resolve any warranty claim / prior approval* enquiries, ensuring dealer awareness and compliance with warranty policy guidelines.
- Follow up dealers for reviewed claim submission.
- Maintain thorough working knowledge of warranty policy guidelines and repair procedures.
- Act as a warranty resource for dealers, warranty operations and OEM personnel and answer general warranty enquiries as required.
- Identify and report on any trends and ad hoc practices and advise dealers of cost-effective alternatives as appropriate.
- Maintain accurate records in accordance with the quality system.
- Support Warranty report / or any related development as required.
- Dealers warranty audits and health check as required.
- Supporting dealers on-boarding of new warranty staff.
- Managing warranty teams KPI, performance and workload
- Ensuring deliverables with the highest quality
- Administrative support to team members
- Monthly meeting and updates with business head
- High vocational or higher in Automotive, Electrical/Mechanical/Mechatronics Engineers
- 3 5 years warranty processing experience in dealership or NSC
- Automotive technical knowledge and skills is required
- Fluent in spoken and written English
- Advanced computer skills:
- Microsoft Office (Excel, PowerPoint, Word, PowerBI)
- Experience in SAP is preferrable.
- Ability to cope with fast paced working environment
- Excellent skill in MS office program especially in Excel and PowerPoint
- Good command in spoken and written in English
Warranty Helpdesk Team Leader - Cyberjaya, Malaysia - Hunters International Sdn Bhd
Description
Our Client is an established automotive management consulting company with global presence. They are currently looking for a Warranty Helpdesk Team Leader as they expand their business globally.
Key Objectives
Operation Responsibilities
Team Leaders Responsibilities
Qualifications:
Only shortlisted candidates will be notified.
Consultant in-charge : Sarah Tan I