Warranty Helpdesk Team Leader - Cyberjaya, Malaysia - Hunters International Sdn Bhd

    Hunters International Sdn Bhd
    Hunters International Sdn Bhd Cyberjaya, Malaysia

    2 weeks ago

    Hunters International Sdn Bhd background
    Full time
    Description

    Our Client is an established automotive management consulting company with global presence. They are currently looking for a Warranty Helpdesk Team Leader as they expand their business globally.

    Key Objectives

    • Review warranty claims / prior approvals in line with the warranty and policy guidelines
    • Respond to and resolve any warranty claim / prior approval* enquiries, ensuring dealer awareness and compliance with warranty policy guidelines.
    • Follow up dealers for reviewed claim submission.

    Operation Responsibilities

    • Maintain thorough working knowledge of warranty policy guidelines and repair procedures.
    • Act as a warranty resource for dealers, warranty operations and OEM personnel and answer general warranty enquiries as required.
    • Identify and report on any trends and ad hoc practices and advise dealers of cost-effective alternatives as appropriate.
    • Maintain accurate records in accordance with the quality system.
    • Support Warranty report / or any related development as required.
    • Dealers warranty audits and health check as required.
    • Supporting dealers on-boarding of new warranty staff.

    Team Leaders Responsibilities

    • Managing warranty teams KPI, performance and workload
    • Ensuring deliverables with the highest quality
    • Administrative support to team members
    • Monthly meeting and updates with business head


    Qualifications:

    • High vocational or higher in Automotive, Electrical/Mechanical/Mechatronics Engineers
    • 3 5 years warranty processing experience in dealership or NSC
    • Automotive technical knowledge and skills is required
    • Fluent in spoken and written English
    • Advanced computer skills:
      • Microsoft Office (Excel, PowerPoint, Word, PowerBI)
      • Experience in SAP is preferrable.
    • Ability to cope with fast paced working environment
    • Excellent skill in MS office program especially in Excel and PowerPoint
    • Good command in spoken and written in English

    Only shortlisted candidates will be notified.

    Consultant in-charge : Sarah Tan I