Senior Field Application Engineer - Bayan Baru, Penang

Job Summary · We are seeking a hands-on FAE Lead to manage and drive field application engineering activities for silicon photonics wafer test equipment. · This role requires a technically strong leader who is able to lead a team, manage customer expectations and drive project ex ...

Job description

Job Summary

We are seeking a hands-on FAE Lead to manage and drive field application engineering activities for silicon photonics wafer test equipment.

This role requires a technically strong leader who is able to lead a team, manage customer expectations and drive project execution across regional customer sites.

Job Responsibilities:

1. Lead commissioning, debugging and validation of silicon photonics wafer test equipment and ensure timely completion according to project schedule.
2. Handle equipment delivery, customer site acceptance and provide technical training to customers.
3. Manage daily operations of FAE team including performance review, hiring, training and capability development.
4. Coordinate with internal teams (R&D, Engineering, etc.) to resolve customer technical issues and improve product performance.
5. Handle customer complaints and feedback, and lead team response for urgent or critical technical issues.
6. Track project progress to ensure timely completion and and customer satisfaction.
7. Support management on assigned projects and continuous improvement initiatives.

Job Requirements:

1. Bachelor's degree or above in Electronic Engineering, Automation, Computer Science, or related disciplines.
2. Minimum 5 years experience in FAE / equipment engineering environment with at least 3 years in team leadership or supervisory role
3. Strong team management capability including target setting, performance evaluation and team development
4. Strong independent thinking skills with the ability to identify and solve problems; proactive personality with a positive work attitude, high sense of responsibility, and strong execution ability.
5. Able to work in fast-paced environment with strong execution and teamwork.
6. Strong communication skills with customer-facing experience
7. Able to conduct effective technical discussions with customers; strong customer service mindset, patience, responsibility, and teamwork spirit.
8. Experience in building FAE teams or regional technical service structure will be an advantage.