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- Develop and support sales growth targets by aligning and executing regional Service plan with sales – create and drive supporting GDP initiatives
- Responsibility for Service revenue and associated cost and margin
- Work closely in conjunction with the Global Service team, Product Managers, Application Engineering, Operations and Business Development managers to share information and leverage market, product, and service knowledge.
- Establish and maintain visual management information to communicate service personnel resource availability, efficiency and other related KPIs.
- Design, implement and communicate a local service portfolio
- Initiate campaigns, sales competitions to drive service growth and awareness
- Monitor customer needs (VOC- Voice of Customer), market trends, sizes, regulation and competitive landscape
- Update portfolio strategy, including opportunities to grow sales and margins for the assigned portfolio
- Provide life-cycle management for the service portfolio, including new idea generation, business cases, specifications, commercialization/service launches to suit local adoption
- Respond to training, customer and cross-functional needs related to service portfolio
- Develop internal processes and external capabilities to improve response time and overall customer satisfaction.
Regional Service and Aftermarket Manager - Petaling Jaya, Malaysia - Sulzer
Sulzer
Petaling Jaya, Malaysia
2 weeks ago
Description
Regional Service and Aftermarket Manager
Join our Sulzer Pumps Wastewater Malaysia team within Water & Industrial Business Unit division in Malaysia as Regional Service and Aftermarket Manager to help us take sales and operational service to the next level.
Your main tasks and responsibilities: