Customer Quality Engineer - Penang, Malaysia - Samtec

Description

Description
Position at Samtec, Inc
Essential Functions/ Responsibilities.
1. Manage customer concerns and ensure they are resolved in a timely manner
2. Work with other departments to establish the root cause and corrective actions on customer
concerns
3. Work directly with customers via telephone, email, or other to resolve quality issues
4. Work with customers and Samtec associates globally to resolve customer quality issues; this
may require domestic and international travel and off-hours communications.
5. Investigate customer issues, write corrective action reports as requested based on system established or customer requested due dates.
6. Educate other groups as needed in regard to inspection, rework or new processing details
7. Provide backup within the Customer Quality Department
8. Provide input to engineering groups about quality issues and history to improve existing or
new designs
9. Work within the established guidelines as defined by the quality system, Corporate
Procedures, and Work Instructions etc.
10. Work to protect Samtec and our customers from ongoing quality issues

Required Experience
1. 5 years related experience / similar position.
2. Must have experience in industry accepted root cause, problem solving, and corrective action
techniques like, but not limited to, 5-Why's, 8D reports, Fish-bone approach, and various
statistical tools.

Preferred Education:

1. Bachelor's Degree / related technical or equivalent experience.