Executive, Contact Centre - Kuala Lumpur

The Head of Contact Centre is responsible for the strategic leadership, digital transformation, · regulatory performance, · and overall operational excellence of U Mobile's Contact Centre. · ...

We're looking for someone enthusiastic about customer care.You'll be working in a fast-paced environment handling inbound calls with warmth and confidence. · ...

We're looking for someone enthusiastic about customer care and eager to join the financial sector in an established bank in Kuala Lumpur. · ...

Perform call verification process prior updating customers' information or providing account information. · ...

We re looking for someone enthusiastic about customer care and eager to join the financial sector in an established bank in Kuala LumpurBe the first point of contact by handling inbound calls with warmth and confidence. · Assist customers with their enquiries and expertly address ...

This role is responsible for overseeing the daily operations of our contact centre and customer service · Set performance goals and constant review of key performance KPIs for the customer service team · Drive & achieve high first contact resolution to reduce repeated enquiries f ...

Perform callback to Customers based on scripts of the Product that Customer has invested recently. This is to ensure that the Customer is aware of their purchase and there is no potential misselling by the Sales Person. · Handling inbound (Call triage and Early Callback) for sale ...

The incumbent is responsible to provide an efficient and a high quality telephone servicing facility to customers by meeting and exceeding their expectation. · ...

Provide an efficient and a high quality telephone servicing facility to customers by meeting and exceeding their expectation. · ...

The role of Contact Centre Consultant involves providing excellent customer service and support to clients through inbound calls and enquiries related to credit card services. · ...

We are seeking an Executive to provide efficient telephone servicing facilities to customers by meeting and exceeding their expectations. · ...

Entry level to junior experience hire responsible for receiving or/and making calls to be able to respond to client concerns/ request. This process involves managing and resolving client queries/issues. This group of professionals will form the primary layer of customer contact. ...

The incumbent is responsible to provide an efficient and a high quality telephone servicing facility to customers (agents and policyholders) by meeting and exceeding their expectation. · To achieve the following Key Performance Indicators (KPI) as a team: Financial – Ensure the t ...

Contact Centre Consultant will handle incoming calls resolving product enquiries service request feedback & complaints according to contact centre standard operating procedures and CIMB guidelines. · Perform verification prior to updating customer's information fulfilling custome ...

The incumbent is responsible to provide an efficient and high-quality telephone servicing facility to customers by meeting and exceeding their expectation. · ...

Contact Centre Consultants handle inbound calls from customers, manage service issues resolution and complaints, collate call data for improvements and training needs. · ...

This role involves managing and resolving client queries/issues as the primary layer of customer contact. · Manage and resolve client queries/issues. · Resolve direct unresolved queries to the appropriate group. · ...

We are looking for a friendly and customer-focused Contact Centre Agent to join our team. · You will handle inbound/outbound calls and chats · and provide excellent service. ...

Join Our Family Today. Together, We'll Make Travel Better Senior Specialist Contact Centre - Commercial respond to customer inquiries via Voice and non-voice Channels i.e Calls email Live Chat Mobile Access Social Media Webmaster written correspondence and feedback also providing ...

Support the HLCC Front Office in executing end-to-end recruitment pipelines. · ...