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Simpang Empat

    Branch Supervisor - Simpang, Penang, Malaysia - Mattress Premium Outlet

    Mattress Premium Outlet
    Mattress Premium Outlet Simpang, Penang, Malaysia

    2 days ago

    Default job background
    Full time
    Description
    Job Responsibility

    Team Management

    • Supervise and lead a team of sales associates, warehouse staff, and administrative personnel.
    • Provide training, guidance, and support to ensure staff members are equipped to meet sales targets and deliver excellent customer service.
    • Conduct performance evaluations and provide feedback to improve team performance.
    • Create a positive and motivating work environment to foster employee morale and productivity.

    Sales And Revenue Generation

    • Develop and implement sales strategies to achieve revenue targets and maximize profitability.
    • Monitor sales performance and analyze sales data to identify trends, opportunities, and areas for improvement.
    • Set sales goals for the team and track progress towards meeting objectives.
    • Personally assist customers with product selection, inquiries, and purchases to drive sales and ensure customer satisfaction.

    Customer Service

    • Ensure a high standard of customer service is maintained throughout the outlet.
    • Address customer inquiries, concerns, and complaints in a timely and professional manner.
    • Resolve escalated issues and ensure customers leave with a positive impression of the outlet.
    • Implement customer service policies and procedures to enhance the overall shopping experience.

    Inventory Management

    • Oversee inventory control processes, including stock replenishment, merchandise display, and stock rotation.
    • Monitor inventory levels and coordinate with suppliers to ensure adequate stock availability.
    • Conduct regular inventory audits to verify accuracy and minimize shrinkage.
    • Implement strategies to optimize inventory turnover and minimize excess stock.

    Operational Efficiency

    • Manage day-to-day operations of the outlet, including opening and closing procedures, staffing schedules, and facility maintenance.
    • Ensure compliance with company policies, procedures, and safety standards.
    • Implement cost-saving measures and efficiency improvements to optimize operational expenses.
    • Collaborate with other departments, such as marketing and logistics, to coordinate promotional activities, product launches, and delivery schedules.

    Financial Management

    • Monitor financial performance, including sales revenue, expenses, and profitability.
    • Prepare and analyze financial reports to assess the outlet's financial health and identify areas for improvement.
    • Develop annual budgets and forecasts in collaboration with senior management.
    • Implement pricing strategies and promotions to drive sales and maximize revenue.

    Market Analysis And Competitive Intelligence

    • Stay informed about industry trends, competitor activities, and market developments.
    • Conduct market research to identify customer preferences, demographic trends, and emerging opportunities.
    • Use market insights to adjust product offerings, pricing strategies, and marketing campaigns accordingly.

    Compliance And Regulatory Oversight

    • Ensure compliance with relevant laws, regulations, and industry standards.
    • Maintain accurate records and documentation related to sales transactions, inventory management, and employee records.
    • Address any legal or regulatory issues promptly and appropriately.

    Promotion And Marketing

    • Develop and implement marketing strategies to promote the outlet and increase brand awareness.
    • Plan and execute promotional events, sales campaigns, and advertising initiatives.
    • Collaborate with the marketing team to create compelling marketing materials, including print ads, digital content, and social media posts.

    Continuous Improvement

    • Monitor customer feedback and satisfaction metrics to identify areas for improvement.
    • Implement initiatives to enhance the overall customer experience and drive customer loyalty.
    • Encourage innovation and creativity among staff members to improve processes and achieve operational excellence.

    Education

    Job Requirements

    • Bachelorâs degree is preferred. Fresh graduates are welcome to apply

    Working Time

    • 1 week 6 days (Must able to work weekend and public holiday) (Off day: any day of weekday)
    • Working time: 10am to 7pm

    Experience

    • Previous experience in retail management, particularly in the furniture industry, is highly desirable.
    • Demonstrated experience in managing a team and achieving sales targets.
    • Experience in inventory management, merchandising, and customer service.

    Skills

    • Strong leadership skills to effectively manage and motivate a team.
    • Excellent communication skills to interact with customers, employees, and suppliers.
    • Proficiency in sales techniques and customer relationship management.
    • Analytical skills to interpret sales data, track inventory levels, and optimize store performance.
    • Problem-solving skills to address customer complaints and operational issues.
    • Familiarity with computer systems and point-of-sale (POS) software.
    • Ability to multitask and prioritize responsibilities in a fast-paced environment.
    • Attention to detail to ensure accurate inventory management and financial reporting.
    • Negotiation skills to secure favorable deals with suppliers and vendors.

    Personal Qualities

    • Customer-focused mindset with a commitment to providing exceptional service.
    • Adaptability to handle changing market conditions and customer preferences.
    • Integrity and honesty in dealing with customers, employees, and stakeholders.
    • Enthusiasm for the furniture industry and staying updated on design trends.
    • Strong work ethic and dedication to achieving sales and profitability goals.
    • Ability to work well under pressure and maintain composure in challenging situations.
    • Leadership qualities such as decisiveness, empathy, and team-building skills.
    • Willingness to work flexible hours, including weekends and holidays, as required by the retail industry.

    Job Benifits

    • Health Insurance: Coverage for medical, dental, and vision care helps employees and their families maintain their health and well-being without incurring significant out-of-pocket expenses.
    • Employee Discounts: Offering discounts on company products or services, as well as partnerships with external vendors, provides employees with additional perks and incentives.
    • Parental Leave: Maternity, paternity, and adoption leave policies support employees during significant life events and help them balance their professional and family responsibilities.
    • Bonuses and Incentive Programs: Performance-based bonuses, profit-sharing plans, and recognition programs reward employees for their hard work and contributions to the company's success.
    • Transportation Benefits: Subsidized or pre-tax commuter benefits, such as public transportation passes or parking reimbursement, help offset commuting costs for employees.
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