- Managing operating departmental budgets and costs
- Accountable for net sales/EBIT/headcount responsibility, where applicable
- Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
- Develop business and marketing plans in coordination with clients to achieve overall business objectives and profitability
- Gather and report client operational results in comparison to KPIs set in the service level agreements
- Explore any opportunities of new products or product expansion; manage the contract renewal process
- Take necessary actions to resolve clients' operational issues/service complaints
- Manage and schedule business communications and business review meetings with clients' management teams
- Act as front-line representative with the client management team to facilitate ad hoc operational issue resolution, escalating to senior management as appropriate
- Act as a representative to communicate all other necessary issues to clients' management teams
- Manage and oversee teams delivery of team/function goals to drive execution against goals set
- Drive and manage learning and development of team in the area of Client Management and behaviors to achieve team/function goals
- Drive self-learning and improvement in the area of Client Management and behaviors as part of continuous learning
- Bachelors degree in Business Administration, or an equivalent degree
- Minimum 5 years experience in a similar role and 2 years experience in a managerial capacity
- Demonstrate strong understanding of clients' industry/business/products
- Demonstrate strong client management and communication skills
- Proven project management skills
- Strong analytical background and knowledge of statistical analysis methods
- Demonstrate appreciation and respect for cultural sensitivities, especially in cross-country/-cultural interactions
- Demonstrate fluency in English, both written and spoken
- Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
- RM 6,500 - RM 9,000
- Basic : MYR 8,000 max
- Allowance : i) Transport Allowance - MYR 500
- (Current entitlement ii) Parking & Tol Allowance – MYR 120 might change in July) iii) Mobile Claim – MYR 100 max cap
Client Management, Manager - Petaling Jaya, Malaysia - Hunters International Sdn Bhd
Description
About the Company
Our client is the leading Market Expansion Services provider for companies who want to grow their business in Malaysia and they are looking for a dynamic individual to join them to manage client accounts to ensure smooth client business integration and drive business growth of clients
Job Responsibilities
Business Metrics
General
Leadership
Job Requirements
Remuneration
Consultant in charge
Nicole Yap | Whatsapp) |
Salary Package :
Other benefits (per annum)
Optical and Dental : MYR 300 per year
Additional 3% EPF Employer contribution
28 days medical leave per annum
60 days hospitalization leave per annum
10 days Congratulatory/Compassionate leave per annum
Outpatient / GP treatment – Cover Employee
Inpatient treatment – Cover Employee & dependent
Insurance (Term Life & Personal Accident) : 36 X basic salary