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Taman Tun Dr Ismail, Kuala Lumpur3 weeks ago
Team Lead - Kuala Lumpur - Cognizant Technology Solutions Asia Pacific Pte. Ltd.

2 days ago
Description
The Team Lead oversees the team, ensuring efficiency and accuracy. This leadership role involves managing team performance, implementing process improvements, and ensuing exceptional service delivery while aligning with Goals and Regulatory standards.
Roles and responsibilities:
1. Supervise and lead the Team with setting performance goals and monitoring KPIs
2. Handle the complex case escalated by representative
3. Collaborate with HK Team to resolve the issues
4. Make appropriate recommendations to meet customers' expectation
5. Provide guidance and support to facilitate Representatives in service delivery and daily operations, resolve complex member enquiries and handle complaints escalated from Representatives
Required Experience:
Must have strong experience in insurance domain from any Insurance (Health / General insurance / Life Insurance)
1. With 3 - 5 years of call centre experience, including 2 years of experience as people manager
2. Good interpersonal and problem solving skills
3. Good team player with strong commitment in delivering quality customer service
4. Responsible, well organized and attention to details
5. Proactive, mature, positive and decisive
6. With Professional telephone manner
Language requirement: Cantonese
Reading: Proficient
Writing: Fluent
Speaking: Proficient
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Technical Team Lead
Only for registered members WP. Kuala Lumpur, Federal Territory of Kuala Lumpur
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Technical Team Lead
Only for registered members Kuala Lumpur
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Team leads/ Associate Team Leads
Only for registered members Kuala Lumpur
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Team Lead
Only for registered members Greater Kuala Lumpur
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Team Lead
Only for registered members Kuala Lumpur, Federal Territory of Kuala Lumpur
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Team Lead
Only for registered members Kuala Lumpur Centre, Kuala Lumpur
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Team Lead
Full time Only for registered members Kuala Lumpur
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Team Lead
Only for registered members Greater Kuala Lumpur
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Team Lead
Only for registered members Kuala Lumpur, Federal Territory of Kuala Lumpur
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Team Lead
Only for registered members Kuala Lumpur, Federal Territory of Kuala Lumpur
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Team lead
Only for registered members Greater Kuala Lumpur
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Team Lead
Only for registered members Kuala Lumpur, Malaysia
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Team Lead
Only for registered members Kuala Lumpur
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Team Lead
Only for registered members Greater Kuala Lumpur
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Team Lead
Only for registered members Kuala Lumpur
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Team Lead
Only for registered members Greater Kuala Lumpur
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Team Lead
Only for registered members Kuala Lumpur, Federal Territory of Kuala Lumpur
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Team Lead
Only for registered members Greater Kuala Lumpur
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Team Lead
Only for registered members Kuala Lumpur, Federal Territory of Kuala Lumpur
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it team lead
Only for registered members Taman Tun Dr Ismail, Kuala Lumpur