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- Ensure on meeting daily KPIs
- Accountable for the success and quality of the process
- Ensures that the process is followed correctly in Service Operations
- Help improve the defined processes as we create more automation and gather information
- Ability to learn to work with customer internal tools
- Agent will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines
- Flexible to work in assigned shift timings as per process requirements
- Excellent written, reading & spoken communications skills in required English language and understanding of local culture
- Understanding of the social space (trends, influencers, engagement, things to be cautious of etc.)
- Excellent analytical and research skills
- Quick learning and understanding of complex processes
- Experience with social networking (or similar programs) Internet Savvy
- Willing to work in 24x7 environment
- Ability to manage critical situations with minimum supervision
- MS Office & strong key board skills
- Good interpersonal and communication skills
- Ability to perform in adverse situations
- Should be comfortable working with explicit & extremely sensitive content
- Quick learner and adaptable to learn new processes, concepts, and skills
- Be organized and able to manage time and tasks efficiently
- Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
- Have a neutral mindset towards different content that needs classification, regardless of the content itself
- Result-oriented, self-motivated, independent and inquisitive
- Able to thrive in a fast-paced and team oriented environment
Process Executive – English Language - Kuala Lumpur, Malaysia - Cognizant Technology Solutions
Description
The project involves reviewing content (videos/images/text) for one of the Largest Technology giants.
Experience Required: Freshers or with experience between 0-1 year
Detailed Role & Responsibilities:
Requirements:
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