Senior Agent, Customer Service - Kuala Lumpur, Malaysia
2 days ago
Job description
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About this job:
Interacts with customers to address their inquiries and problems in real-time. Quick responses through live chat and professional, courteous customer service are among your duties. Additionally, following up on help requests usually requires email communication as part of your tasks.
What You'll Be Doing:
- Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice.
- Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services, etc.
- Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language.
- Establishing and nurturing strong relationships with company partners and external stakeholders.
- Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management when they can not be resolved within standard procedures.
What We Look For In You:
- A Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field.
- At least 2 years of experience in language-related roles, including translation, interpretation, or localization.
- Proficiency in both spoken and written language relevant to the job, along with a high level of English language proficiency.
- Ability to work independently in a fast-paced environment and deliver multilingual support.
- Willingness to work according to a given schedule to support 24x7 language-related operations.
- Strong interpersonal skills: the ability to navigate challenging language situations and remain composed under pressure.
- Problem-solving mindset: a dedication to finding the right linguistic solutions for customers, overcoming language barriers, and making cost-efficient decisions.
- Excellent time management: the ability to handle multilingual tasks effectively while managing time efficiently.
- Quick learner: the ability to quickly grasp new linguistic concepts and adapt to the evolving language needs of customers.
Nice to Haves:
- Familiarity with cryptocurrency and/or finance-technology industry.
- Working knowledge of CRM tools, such as Zendesk.
- Basic computer knowledge: MacOS, Lark, Microsoft Office, and G-Suite.
Why Join Us?
- Competitive remuneration package (Basic Salary + Yearly Bonuses).
- Meal Allowance up to RM 500/month
- Monthly Team Building
- RM 3500 Benefits per annum (Training & Wellness)
- Convenient workplace (5 minutes walk from MRT TRX).
- Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
- Employee engagement, recognition and appreciation program.
- Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.
#LI-ONSITE#LI-HH1
Notice:All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.
Similar jobs
+我们是一家专注于Web3领域的公司,正在招募大客户客服运营人员协助平台日常用户管理与客户支持工作. · +实时对接社区运营、数据查询、系统问题、推广问题; · 跟进会议补贴申请与反馈; · ...
1 month ago
协助客户处理账户相关问题,如密码重置、账户安全等。核实客户身份信息,确保账户安全。技术支持协助客户解决平台使用中的技术问题,例如无法正常登录、页面加载错误等。投诉与纠纷处理处理客户投诉,协调解决争议问题。 · 高中及以上学历 · 具备较强的沟通能力和服务意识 · ...
2 weeks ago
◯本求人以外にも、タイやマレーシアの求人を紹介が可能です。 · 電話・メール・チャットを通じたカスタマーサポートを担当していただきます。予約の変更・キャンセル、特別リクエストの対応、ホテルとの調整など、お客様の満足度向上に貢献いただきます。 · <ul style= ...
1 week ago
マレーシア・クアラルンプールにて、カスタマーサービス代表者 - 日本語対応ポジションを募集しています。 「英語に自信がないけれど海外で働いてみたい」「新しい環境で挑戦したい」――そんな方に最適なチャンスです。 · ...
1 week ago
カスタマーサービススペシャリスト(日本語対応・旅行業界) · - TP Malaysia · 【勤務地・雇用条件】 · 勤務地:マレーシア(クアラルンプール、もしくはペナンで選択可能) · 雇用形態:正社員(フルタイム) · 勤務時間:週5日勤務(1日8時間)、24時間体制のローテーションシフト制 ※土日祝含む/夜勤あり · 【ポジション概要】 · 世界中の旅行者に選ばれている大手旅行予約サービスにて、日本語カスタマーサポートをお任せします。お問い合わせ対応だけでなく、時にはトラブル対応や代替提案など、旅行中の「困った」に寄り添い、スムーズな旅をサポート ...
18 hours ago
Resumen Pekerjaan · Teliti informasi lebih lanjut tentang peluang karir TikTok PAYLATER dengan memberi pelayanan kepada pelanggan. · KualifikasiRajin dan mempunyai daya usaha yang tinggi. · ...
3 weeks ago
We Are Hiring: Call Center Agents (Banking Industry) Jalan Raja Laut Kuala LumpurWe welcome candidates with Customer Service experience who are keen to grow their career in the banking industry Fresh Graduates who are eager to begin their professional journey in a reputable finan ...
1 week ago
+We're looking for a friendly and proactive Customer Experience Ambassador to support Australia and New Zealand customers. · ...
1 month ago
The Malaysia Customer Service & Operations Manager leads the Customer Service and Operations function for JLCPCB's Malaysia entity. · ...
1 month ago
The customer service supervisor leads and supervises a team of customer service representatives providing guidance coaching and support to ensure the team meets performance goals ensuring adherence to manuals policies and guidelines facilitating training sessions for new hires or ...
1 month ago
We are hiring for Customer Service( Mandarin Speakers) in Malaysia. · ...
3 weeks ago
Job summary · We are representing one of our multinational client looking for an Customer Service Representative based in KL Sentral. · ...
1 week ago
The job involves understanding customer enquiries and responding via applicable channels. The candidate must be able to communicate effectively with customers in a friendly and polite manner. · ...
1 week ago
+Make outbound calls to existing and potential customers to introduce and promote company products/services. · +Competitive basic salary + commissions / incentives. · EPF, SOCSO & statutory benefits. · Career progression opportunities into Senior CS / Team Leader roles. · ...
1 month ago
This is a customer service role where you will respond promptly and professionally to customer inquiries and resolve issues. · ...
1 month ago
To supervise day-to-day customer service and operations in ensuring smooth operation. · To establish and develop clear goals, KPIs, coaching cadence and performance tracking · Candidate must possess at least a Diploma, Advanced / Higher / Graduate Diploma , Bachelor's Degree , Po ...
1 month ago
· Our Client · Is a technology-enabled global business services company (Nasdaq listed) specializing in customer engagement and improving business performance for some of the worlds best brands in over 40 countries. · Job Description · As a bilingual Customer Support Consultant, ...
2 days ago
Esta posición le brindará a usted la oportunidad de proporcionar asistencia al cliente a través del correo electrónico, el teléfono o las redes sociales como Facebook o Twitter. · ...
1 month ago
· Our Client · Is a technology-enabled global business services company (Nasdaq listed) specializing in customer engagement and improving business performance for some of the worlds best brands in over 40 countries. · Job Description · As a bilingual Customer Support Consultant, ...
2 days ago
Timo is a global social entertainment platform expanding across Southeast Asia, ARC, Brazil and beyond. We focus on live chat group voice party rooms and interactive gaming experiences delivering engaging and enjoyable social experiences for users worldwide. · As part of our grow ...
1 month ago
+Job summary · A customer service representative will be responsible for dealing with patients and other customers at the front desk, answering phones, and assisting callers. They will also be in charge of registering patients, obtaining accurate history information, and keeping ...
1 week ago