Customer advocate - Bukit Jalil, Malaysia - Cief Worldwide Sdn. Bhd.

Description

• Assist customers in resolving inquiries through various channels (phone, Whats App, social media, tickets, and live chat).
• Monitor shipments for timely delivery.
• Communicate with internal and external parties about customer deliveries.
• Collaborate with the customer relationship team for personalized responses, ensuring satisfaction and loyalty.
• Contribute to enhancing overall customer experience.
• Collect customer feedback for product and service improvement.
• Ensure smooth communication with customers by working with different teams.
• Guide new customers through product and service training.
• Stay connected with customers to understand their evolving needs and challenges.
• Manage customer accounts by promptly addressing issues and staying updated on service updates.
• Retain customers and explore upsell opportunities through alternative business solutions.

• Min 1 year of working experience in the same field (Logistics / Supply Chain/ Transportation/Customer Service/Customer Success) is an added advantage.
• Good at reading and writing in Mandarin and English are mandatory.
• Good interpersonal skills and able to interact with people at all level.
• Strong data analytical skills and ability to show effective leadership to solve problems and set priorities.
• Able to work independently with minimum supervision.

• Monday to Friday