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Kuala Lumpur

    Customer Care Consultant - Malaysia, Kuala Lumpur - Brand International

    Brand International
    Brand International Malaysia, Kuala Lumpur

    2 days ago

    Default job background
    Full time Upper Management / Consulting
    Description

    KEY ACCOUNTABILITIES

    • Provide quality customer support (24/7) through Voice our customers.
    • Obtain and evaluate all relevant information to handle product and service inquiries.
    • Keep records of customer interactions and transactions
    • Identify and assess customers' needs to achieve satisfaction.
    • Build sustainable relationships of trust through open and interactive communication.
    • Provide accurate, valid and complete information by using the right methods/tools.
    • Handle complaints, and provide appropriate solutions and alternatives within the time limits.
    • Take extra mile to engage customers.
    • To meet / exceed agreed productivity and quality standards (eg: quality call monitoring and customer satisfaction monitors).
    • Identify and maximize upselling and cross selling sales opportunities

    BASIC REQUIREMENTS

    • Must possess at least a SPM in any relevant field with at least 1 year working experience in Customer Service.
    • Required language (s): English & Bahasa Malaysia, preferred with Mandarin
    • Applicants should be Malaysians citizens
    • Excellent verbal/written communication skills in both English and Malay languages.
    • Ability to communicate results to management and in a fast paced environment.
    • Able to start work immediately.
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