Description

Are you looking for an opportunity to enhance your knowledge of human resource policies and procedures in a fast-paced Human Resources Support Center? If so, this is the role for you.

As a People Services (PS) Operations Analyst you will be responsible for providing consistent, high quality customer care and service excellence to all GSK businesses. You will also assist and facilitate employee and manager inquiries and requests.

This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:

• Provide transactional Human Resource support using Workday across all processes and business units in a service center environment
• Ensure service levels and customer satisfaction is achieved
• Support client groups with responses to direct queries being received via email, web submit and phone
• Provision of advice and guidance as first line of contact for basic Human Resource questions
• Administrative support to Human Resource and shared services
• Manage the quality of data and maintain records in Human Resource systems to ensure data accuracy and that entries are updated for payroll and benefits
• Liaise with external and internal suppliers and agencies as appropriate to deliver Human Resource transactional services
• Support continuous improvement activities to further simplify and standardize processes
• Responsible for Human Resource services standard reports
• Handling of SPII and PII in a confidential manner, while maintaining appropriate privacy, compliance and risk management guidelines
• Process Human Resource partner transaction
• Support Human Resource Managers, Specialists and employees with inquiries
• Manage employee leaves in the Workday profile and with our 3rd party vendor
• Responsible for employee records and filing

Why you?

Basic Qualifications:

• Experience with Human Resource Process and Practices
• Experience in delivering exceptional customer service
• Fluency in English
• Bachelor's degree

Preferred Qualifications:

• 1+ years' Experience in Human Resources and knowledge of Human Resource concepts
• Experience in working with Human Resource systems
• Advanced user in Microsoft Excel
• Must have attentive listening skills and high attention to detail
• Ability to take initiative, manage multiple priorities and work in a fast-paced environment
• Capability to problem solving and analyze data
• Ability to accurately identify needs, investigate options and partner with Human Resource to roll out business solutions
• Ability to maintain confidentiality

Why GSK?

Nuestro objetivo es ser una de las empresas de atención médica más innovadoras, de mejor desempeño y más confiables del mundo. Creemos que todos aportamos algo único a GSK y cuando combinamos nuestros conocimientos, experiencias y estilos, el impacto es increíble. Únase a nuestra aventura en GSK donde se inspirará para hacer el mejor trabajo para nuestros pacientes y clientes. Un lugar donde puede ser usted mismo, sentirse bien y seguir creciendo.

Aviso importante a las empresas o agencias de empleo

GSK no acepta recomendaciones de empresas de empleo o agencias de empleo con respecto a las vacantes publicadas en este sitio. Todas las empresas o agencias de empleo están obligadas a ponerse en contacto con el Departamento de Contrataciones Comerciales y Generales o el Departamento de Recursos Humanos de GSK para obtener autorización previa por escrito antes de recomendar a cualquier candidato a GSK. La obtención de autorización previa por escrito es una condición precedente a cualquier acuerdo (verbal o escrito) entre la empresa o agencia de empleo y GSK. En ausencia de dicha autorización por escrito, se considerará que las acciones que emprenda la empresa o agencia de empleo se han realizado sin el consentimiento o el acuerdo contractual de GSK. Por lo tanto, GSK no será responsable de ninguna tarifa derivada de tales acciones o cualquier tarifa que surja de cualquier recomendación por parte de las empresas o agencias de empleo con respecto a las vacantes publicadas en este sitio.