Customer Service Mandarin Trainer - Alor Setar, Malaysia - Two95 International Inc.

Two95 International Inc.
Two95 International Inc.
Verified Company
Alor Setar, Malaysia

1 month ago

Siti Tan

Posted by:

Siti Tan

beBee Recruiter
Description
Job Title -Trainer
Language - Mandarin
Reporting to Training Manager
Location - Penang


Responsibilities:


  • Design effective training programs.
  • Prepare training materials.
  • Conduct training and refreshers.
  • Support and mentor new employees.
  • Conduct evaluations to identify areas of improvement.
  • Monitor, analyse & train trainees' performance and call out any unusual trends.
  • Identify training needs by working with operations team and QA.

Requirements:


Requirements:


  • Degree in discipline or equivalent diploma
  • 3 years customer service experience with minimum 1 year training experience
  • Fast learner and independent
  • Minimum bilingual proficiency.
  • Language proficiency in English and Mandarin is mandatory.
  • Customer Service knowledge and/or experience is strongly preferred.
  • Proven experience as corporate trainer in the customer service industry is a plus.
  • Understanding of effective teaching methodologies and tools.
  • Willingness to keep abreast of new techniques in corporate training.
  • Proficient in MS Office (Advance skills in Excel and Powerpoint); elearning software will be an asset.
  • Affluent communication, presentation, and public speaking skills.
  • Organizational and time management abilities.
  • Critical thinking, analytical and decisionmaking abilities
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