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    Customer Success Specialist - Petaling Jaya, Malaysia - Two95 International Inc.

    Two95 International Inc.
    Two95 International Inc. Petaling Jaya, Malaysia

    3 weeks ago

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    Description

    Role:


    • Represent the brand, culture, and values of clients.
    • Maintain a positive, empathetic, and professional attitude towards customers.
    • Provide timely support through various communication channels.
    • Ensure professional, efficient, and quality service to clients.
    • Crosssell additional bank products and services.
    • Capture client feedback for future improvement.
    • Identify and escalate priority issues through proper channels.
    • Work with team members to provide better customer support.
    • Keep job knowledge up to date through upskill training.

    Requirements:


    • Bachelor's Degree or equivalent in any discipline.
    • B2 level English Language proficiency.
    • 6 months to 1 year of customer service experience in the banking industry.
    • Decisionmaking and analytical skills.
    • Flexibility to changes and sense of urgency.
    • Good time management skills.
    • Ability to work under pressure and deliver set goals.
    • Strong communication and interpersonal skills.
    • Ability to multitask, follow directions, and use computer systems effectively.
    • Must be able to speak, read and write in (Simplified) Chinese or Cantonese (Traditional Chinese)

    Benefits:


    • Opportunity to represent a reputable brand and provide professional service.
    • Chance to work in a dynamic environment as part of a team.
    • Continuous learning and upskilling opportunities.
    • Contribution to improving customer satisfaction and loyalty.
    • Exposure to diverse communication channels and customer interactions.
    • Competitive salary and potential for career growth within the company.
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